In Room Dining Server (Part-Time)

AccorHotel • Long Beach, CA

6d • Onsite

About The Position

The In Room Dining Server sells, delivers, and accounts for products from the In-Room Dining department in accordance with Fairmont standards. The role supports food and amenity deliveries, follows Fairmont recipes and preparation and presentation guidelines, and provides cost-efficient food and beverage service. The Server ensures compliance with liquor laws and provides friendly, courteous, timely, and professional service intended to achieve a high level of guest satisfaction. The position upholds the company’s values, mission, policies, and operational standards.

The Server serves guests in their rooms, on the pool deck, and in other assigned hotel spaces. Duties include preparing and delivering orders, explaining menu items, interacting with guests, collecting used trays, maintaining the service station, handling cash, completing paperwork and inventory tasks, controlling costs and waste, and supporting other food and beverage areas as needed.

Requirements

• At least 1 year of experience in an upscale food and beverage environment; luxury hotel or fine dining experience preferred.
• A proven track record of guest satisfaction.
• A strong sense of urgency and a pleasant, cheerful disposition.
• High integrity and a confident, professional appearance that meets company grooming standards.
• Strong attention to detail and ability to meet deadlines.
• Ability to adapt to difficult situations, solve problems, and make decisions when necessary.
• Eagerness and capacity to learn.
• Ability to work flexible hours, weekends, and holidays.
• High school diploma or equivalent.
• Advanced English speaking, writing, and reading skills, with clear and concise communication abilities.
• Basic math skills, including addition, subtraction, and division; cash-handling experience.
• Ability to communicate clearly and listen attentively to management, colleagues, and guests, and to use good judgment.
• Ability to obtain Food Handler Certification.
• Ability to obtain TIPs or Alcohol Safety Certification.
• Ability to walk throughout the hotel, stand, and maintain well-paced mobility for up to 8 hours.
• Ability to bend, kneel, and stoop to perform tasks.
• Ability to frequently lift and carry trays and other objects up to 50 pounds, including pushing and pulling rolling tables.
• Ability to move quickly and efficiently.

Nice To Haves

• Experience in a luxury hotel or fine dining institution.

Responsibilities

• Uphold Fairmont Breakers’ values and mission while performing job responsibilities and follow company policies and procedures.
• Provide professional, friendly, engaging, and high-quality service to guests.
• Set up, break down, and reset the In-Room Dining service station.
• Communicate clearly and professionally, including answering phones according to company etiquette standards.
• Deliver service to guests in their rooms, on the pool deck, and in other assigned hotel spaces.
• Deliver orders, requests, and amenities promptly to the correct rooms, setting up trays and carts according to guest requests.
• Interact with guests, anticipate their needs, and explain food and beverage items in detail.
• Pick up and remove used trays and tray tables from guest rooms and floors.
• Follow hotel, LQA, and Forbes 5 Stars standards and conduct self-audits to ensure compliance during guest interactions.
• Participate in resolving guest concerns.
• Complete required opening and closing paperwork and side work.
• Complete inventory and requisition forms, and control costs and waste.
• Work collaboratively with the team.
• Prepare food and beverages according to guidelines.
• Follow cash-handling policies and procedures.
• Assist in other food and beverage areas or outlets as needed.
• Maintain regular and predictable attendance.
• Perform other related duties as assigned.

Benefits

• Discounted hotel rooms and food and beverage rates at sister properties around the globe.
• Learning programs through the company’s Academies to support growth and development.
• Opportunities to develop talent and grow within the property and across the world.
• Opportunity to contribute through Corporate Social Responsibility activities, including Planet 21 and WATCH.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED