In Room Dining Server (Seasonal)

AccorHotel • Long Beach, CA

25d

About The Position

The In Room Dining Server sells, delivers, and accounts for products from the In-Room Dining department in a manner consistent with Fairmont standards. The Server assists with food and amenity deliveries, follows Fairmont recipes and preparation and presentation guidelines, and provides cost-efficient food and beverage service. The role ensures compliance with liquor laws and delivers friendly, courteous, helpful, timely, and professional service to promote a high level of guest satisfaction while upholding company values, its mission, and operational standards.

The Server sets up and resets the service station; communicates professionally by phone and in person; delivers orders and amenities to guest rooms, the pool deck, and other assigned hotel spaces; prepares trays and carts to guest specifications; explains menu items; and removes used trays and tables. The role also involves resolving guest concerns, completing opening and closing paperwork and side work, maintaining inventory and requisition forms, controlling costs and waste, handling cash according to policy, and assisting other food and beverage areas when needed. The position is temporary and full-time.

Requirements

• At least 1 year of experience in an upscale food and beverage environment; luxury hotel or fine dining experience preferred.
• High school diploma or equivalent.
• Advanced English speaking, reading, and writing skills.
• Ability to communicate ideas clearly and concisely and listen attentively to management, colleagues, and guests.
• Basic math skills, including addition, subtraction, and division.
• Cash-handling experience.
• Ability to obtain Food Handler Certification.
• Ability to obtain TIPs or Alcohol Safety Certification.
• Ability to work flexible hours, weekends, and holidays.
• Strong sense of urgency, attention to detail, and ability to meet deadlines.
• Pleasant and cheerful disposition, high integrity, and a confident, professional appearance that meets company grooming standards.
• Ability to adapt to difficult situations, solve problems, and make decisions when necessary.
• Eagerness and capacity to learn.
• Ability to walk throughout the hotel, stand, and maintain well-paced mobility for up to 8 hours.
• Ability to bend, kneel, and stoop; frequently lift and carry objects up to 50 pounds; push and pull rolling tables; and move quickly and efficiently.

Nice To Haves

• Experience in a luxury hotel or fine dining institution.

Responsibilities

• Uphold Fairmont Breakers values and mission while performing job responsibilities and follow company policies and procedures.
• Provide professional, friendly, engaging, and high-quality service to guests.
• Set up, break down, and reset the In-Room Dining service station.
• Communicate clearly and professionally, including answering phones using appropriate etiquette.
• Deliver food, beverage orders, requests, and amenities promptly to the correct guest rooms, pool deck, and other assigned hotel spaces.
• Set up trays and carts according to guest requests.
• Interact genuinely with guests, anticipate their needs, and explain food and beverage items in detail.
• Collect dirty trays and tray tables from guest rooms and floors.
• Follow hotel, LQA, and Forbes 5 Stars standards and conduct self-audits to ensure compliance.
• Participate in resolving guest concerns.
• Complete required opening and closing paperwork and side work.
• Complete inventory and requisition forms, and control costs and waste.
• Prepare food and beverages according to guidelines.
• Follow cash-handling policies and procedures.
• Assist other food and beverage areas or outlets as needed.
• Maintain regular and predictable attendance and perform other related duties as assigned.

Benefits

• Hourly pay of $26.50 plus tips.
• Discounted hotel rooms and food and beverage rates at sister properties around the globe.
• Learning programs through company Academies to support growth and development.
• Opportunities to develop talent and grow within the property and across the world.
• Opportunity to make a difference through Corporate Social Responsibility activities, including Planet 21 and WATCH.
• Inclusive workplace that celebrates diversity and promotes fair treatment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED