In Room Dining - Server (Part-Time)
About The Position
The In Room Dining Server helps improve guests’ experiences by providing exceptional guest service and setting up, delivering, and serving food and beverage orders to guest rooms according to hotel specifications. The role also assists with maintaining the Room Service area and equipment. The position requires knowledge of hotel and departmental procedures, menu and beverage offerings, guest-room layouts, liquor regulations, and point-of-sale and manual systems. The server responds to guest requests and complaints, maintains positive guest relations, and completes assigned opening, closing, and service-area duties. The position reports to the In Room Dining Manager and Shift Supervisor. It requires a high school diploma or equivalent vocational training certificate; prior restaurant service and guest-relations experience is preferred. A Liquor Commission Card is required as mandated by state law. The job is primarily indoors in air-conditioned areas, with some exposure to outdoor hot and humid conditions and variable moderate noise. The role involves contact with chemicals and materials normally found in restaurant environments. Physical demands include standing and walking for up to eight hours per shift, repetitive movements, reaching up to six feet, and occasionally lifting and carrying items weighing up to 50 pounds.
Requirements
- High school diploma or equivalent vocational training certificate.
- Liquor Commission Card as required by state law.
- Ability to anticipate guest needs, respond promptly, and acknowledge guests.
- Familiarity with hotel services and features and local attractions and activities to answer guest inquiries accurately.
- Strong organization, attention to detail, and ability to multitask and prioritize tasks while maintaining timeliness.
- Ability to maintain positive guest relations.
- Familiarity with point-of-sale system operation and manual procedures.
- Ability to comprehend, analyze, organize, and prioritize information within time limitations; read and perform mathematical calculations; concentrate and remain alert and attentive to detail; work under stress while remaining courteous and professional; and collaborate with team members.
- Ability to access all areas of the main kitchen, including offices, kitchen and prep areas, stock areas, and walk-in coolers and freezers; move equipment and merchandise as needed; lift and carry up to 50 pounds occasionally; stand and/or walk for up to eight hours per shift; sit or stand for extended periods; perform repetitive walking, standing, bending, stooping, reaching, and lifting; and reach up to six feet.
Nice To Haves
- Prior restaurant service experience.
- Prior guest-relations experience.
Responsibilities
- Follow departmental policies, service procedures, and standards, and use equipment correctly and only as intended.
- Anticipate and respond promptly to guest needs, maintain positive guest relations, and resolve complaints to ensure guest satisfaction.
- Know hotel services and features, local attractions and activities, Room Service beverages and menu items, wine and champagne, glassware and garnishes, guest-room layouts, and applicable liquor regulations.
- Maintain knowledge of point-of-sale and manual systems; answer Room Service calls within three rings using appropriate salutations and telephone etiquette.
- Complete assigned opening side duties and retrieve food from the kitchen and alcoholic beverages from the bar for delivery.
- Transport tables and trays to guest rooms, maintain food presentation and prevent spills, follow room-entry procedures, and serve food and beverages.
- Open and serve wine or champagne, present checks for signature or payment, and follow established payment procedures.
- Set up and deliver amenities to designated rooms.
- Maintain cleanliness, sanitation, and organization of assigned work areas, service areas, guest rooms, and guest corridors.
- Return tables and trays from guest rooms as assigned; clean and reset them and maintain adequate supplies in the Room Service area.
- Collect and report tips at the end of the assigned shift and complete closing duties.
- Deliver door-knob orders on the AM shift; collect and set up door-knob menus from guest rooms on the night shift.
- Perform other duties as required or assigned.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
