In Room Dining Server PM

Auberge Collection•Meadows of Dan, VA

About The Position

As an In-Room Dining Server, you will serve the needs of the business, guests, and colleagues by ensuring each guest has an outstanding and memorable in-room dining experience. The role includes taking and entering orders, delivering requested items, providing attentive guest service, coordinating special requests with the kitchen, and maintaining food, beverage, equipment, and minibar standards.

Requirements

At least one year of experience in customer service or the foodservice/hospitality industry.
Must meet the minimum age requirements for food and alcohol service.
Ability to work a flexible schedule, including weekends and holidays, according to department needs.
Ability to obtain relevant state and local government certifications, such as a food handlers certificate or alcohol training certifications, as applicable to the position.
Ability to lift 30 pounds.

Responsibilities

Accurately and promptly take and place orders, entering them into the POS system with correct timing and billing.
Deliver requested items efficiently and on time.
Engage with guests about their needs and satisfaction with beverages and drinks, providing caring, high-quality service.
Retrieve orders from the POS system and communicate special requests or modifications to the kitchen.
Maintain knowledge of all menu items.
Prepare guest checks accurately and collect payment or a signature as required.
Operate, maintain, and properly clean restaurant equipment and fittings.
Keep food deliveries tidy and maintain accurate par levels of food and non-food items on carts and in storage areas.
Follow safe food-handling procedures and food-safety guidelines to maintain a safe working environment.
Clean and maintain in-room private or mini-bars, and report damage or malfunctioning units.
Check the quality and expiration of all items, discarding and replacing them according to established procedures.