In Room Dining Server - The Sanctuary (Part Time)
About The Position
The In Room Dining Server courteously and efficiently answers In Room Dining phones, takes and inputs guest orders, ensures servers receive orders, settles checks in the system according to hotel specifications, processes guest check payments in accordance with accounting requirements, and maintains accountability for financial transactions. The role contributes to a positive work environment and works under the supervision of the In Room Dining Manager / Supervisor. The position requires comprehensive knowledge of scheduled activities, in-house groups, house count, outlet hours, beverage and menu offerings, and local attractions. The server maintains an organized workstation, communicates effectively with guests and colleagues, uses the Micros system for order entry and information retrieval, performs basic calculations, protects guest confidentiality, and uses suggestive selling. This is a part-time, on-site position at The Sanctuary. The stated pay is $7.08 plus service charges and tips.
Requirements
- High school diploma required.
- Prior computer experience required.
- Ability to communicate clearly and effectively in English with guests, management, and co-workers.
- Ability to produce clear, legible written communication.
- Ability to input and retrieve information using the Micros system and perform basic mathematical calculations.
- Ability to maintain focus in a noisy environment and resolve numerical problems.
- Ability to maintain guest confidentiality and engage in suggestive selling.
- Ability to work collaboratively with minimal supervision and demonstrate strong attention to detail.
- Must be able to work on site.
- Must be able to lift at least 20 pounds across short to medium distances.
- Must be able to stand and sit as needed throughout the shift, and bend, stoop, and reach.
Nice To Haves
- Some college preferred.
- Previous In-Room Dining cashiering and order-taking experience preferred.
- Certification or previous training in liquor, wine, and computer systems preferred.
- Ability to speak a foreign language preferred.
- Certification in an alcohol awareness program preferred.
Responsibilities
- Answer In Room Dining phones courteously and efficiently.
- Take and input guest orders and ensure servers receive them.
- Settle checks in the system according to hotel specifications.
- Process guest check payments according to accounting requirements and maintain accountability for financial transactions.
- Maintain knowledge of daily activities, in-house groups, house count, and outlet hours.
- Know the liquor brands, beers, and non-alcoholic selections available through In-Room Dining.
- Maintain detailed knowledge of menu items, including preparation, ingredients, sauces, preparation times, garnishes, presentation, and prices.
- Set up, organize, and maintain a clean and orderly workstation.
- Support the service commitment and core values.
- Maintain knowledge of local activities and attractions relevant to hotel guests.
- Communicate clearly and effectively in English with guests, management, and co-workers, and produce clear written communication.
- Use the Micros system to input and retrieve information and perform basic mathematical calculations.
- Maintain focus and resolve numerical problems in a noisy environment.
- Maintain guest confidentiality and engage in suggestive selling of menu items.
- Build and maintain positive relationships with guests and staff.
- Work collaboratively with attention to detail and minimal supervision.
- Perform other duties as assigned.
Benefits
- Exclusive discounts at the Hotel & Villas, five golf courses, spa, restaurants, recreation, and retail shops.
- Employee Meal Program.
- Employee trainings and appreciation events throughout the year.
- Recognition awards and incentive events, including peer-to-peer recognition.
- Leadership and career development.
- Bi-annual Wellness Fair.
- Free parking.
- Medical, dental, vision, short-term disability, long-term disability, life insurance, and vacation pay available to full-time employees after 60 days of employment.
- 401(k) available after 30 days of employment.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
