In-Room Dining Server - Regent Santa Monica Beach

IHG•Santa Monica, CA

7d•Onsite

About The Position

As In-Room Dining Server at Regent Santa Monica Beach, you will be responsible for providing exceptional guest service by maintaining dining areas in guest rooms, ensuring cleanliness and organization, retrieving trays and tables in a timely manner, and ensuring a seamless dining experience for resort guests. The In-Room Dining Server plays a crucial role in delivering exceptional in-room dining experiences, requiring attention to detail, excellent customer service skills, and the ability to work efficiently in a fast-paced environment.

Requirements

Communication and interpersonal skills are used frequently when interacting with guests, cooks, and managers.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
Ability to read and write when taking orders and/or completing paperwork.
Basic math skills are frequently used when handling cash and credit.
Handling food objects, products and utensils.
Ability to work in a fast-paced environment.
Carrying or lifting items weighing up to 50 pounds.
Ability to stand, stoop, bend, kneel repetitively.
Flexible schedule, able to work evenings, weekends, and holidays.

Responsibilities

Promote Regent’s service philosophy and style through our people attributes.
Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
Prepare and set up dining trays, linens, utensils, and condiments in accordance with the resort's service standards.
Greet guests courteously, take orders, and provide menu recommendations. Maintain a friendly and professional demeanor.
Deliver food and beverages to guest rooms efficiently and accurately, ensuring orders are complete and properly presented.
Clear tables promptly, removing used dishes, glassware, and silverware, and reset tables for the next course or meal.
Maintain a clean and hygienic environment by regularly sanitizing and cleaning dining areas and equipment.
Collaborate with kitchen and service staff to coordinate food delivery and address guest requests promptly.
Monitor and replenish room service supplies, such as linens, condiments, and utensils, to ensure uninterrupted service.
Accurately record guest orders and communicate them to the billing department, if necessary, to facilitate check-out procedures.
Address guest complaints or concerns professionally and escalate issues to superiors when necessary.
Stay informed about the menu items, specials, and allergens to assist guests with their choices and accommodate dietary restrictions.
Adhere to health and safety regulations, including food handling and sanitation guidelines.
Collaborate with fellow colleagues, including servers and kitchen staff, to ensure a seamless dining experience for guests.
Maintain a high level of professionalism and guest-centric service, striving to exceed guest expectations.
Assist in the end-of-service clean-up, including clearing tables, disposing of waste, and returning equipment to its designated storage areas.