In-Room Dining Server
About The Position
The In-Room Dining Server is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our ever-discerning guests. This role involves delivering food orders to guest rooms, describing menu items, responding to guest needs, and maintaining service areas. The server will ensure proper food quality and timely service, handle guest requests and concerns, and accurately process guest checks. Compliance with Four Seasons' Work Rules and Standards of Conduct, and professional collaboration with colleagues are also key aspects of this position.
Requirements
- A minimum of one year experience in food service
- Excellent English communications skills
- The ability to work a flexible schedule including nights, weekends and holidays
- TIPS & ServSafe certified
- Valid work authorization for the U.S.
Responsibilities
- Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.
- Greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
- Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Work harmoniously and professionally with co-workers and supervisors.
Benefits
- Wage: $16.37 per hour + tips
- Comprehensive health and vision insurance
- Discovery nights at Four Seasons Properties around the globe
- Holiday and vacation pay
- Daily meals inspired by award-winning chefs
- Complimentary uniforms and uniform care
- Sick pay, disability coverage, and life insurance
- Opportunities for career development and advancement
- Parking discounts
- Staff lounge and cafeteria space with city view
- Up to eight weeks of parental leave pay
- Fur baby insurance
- 401(k) retirement plan
- Discounted accommodations at Four Seasons properties worldwide
- Dental coverage available at a discounted rate
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
