In Room Dining Server

AccorHotel • Austin, TX

1d • Onsite

About The Position

The In Room Dining Server will be responsible for consistently offering professional, friendly, and engaging service to guests. This role involves assisting guests with menu selections, delivering food and beverages accurately and in a timely manner, and ensuring the quality and accuracy of all orders. The server will also be responsible for maintaining knowledge of all menu items and beverage lists, adhering to outlet policies and service standards, and following all safety and sanitation guidelines. Additional duties include managing order distribution, compiling trip reports, assisting with amenity deliveries, coordinating the removal and storage of Room Service equipment, inspecting hallways for equipment, and maintaining departmental supplies. The In Room Dining Department operates 24/7, requiring flexibility in shifts.

Requirements

• Previous Point of Sale System experience preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Flexibility/availability to work varying shifts as the In Room Dining Department operates 24 hours a day and 7 days a week
• Previous Food and Beverage experience in a fast paced, luxury hospitality setting required

Nice To Haves

• Previous Point of Sale System experience

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of all beverage lists
• Deliver food and beverage in a timely and accurate manner
• Check outgoing orders for quality and accuracy of set up
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Follow daily assigned employee shift side work
• Double check all VIP orders with your manager on duty
• Immediately communicate all special guest needs to your Manger on duty
• Paces all In Room Dining order distribution and deliveries to our standards
• Compile trip report logs
• Assist with amenity delivery
• Assist coordinating removal of IRD equipment from guest rooms and public areas and sorting out all retrieved condiments and equipment’s and stored accordingly
• Assist Inspecting hotel hallways/landings for Room Service equipment
• Maintain departmental requisitioned supplies properly stored and organized
• Other duties as assigned

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed