In Room Dining Server - The Sanctuary (Part Time)

Kiawah Resort•Kiawah Island, SC

18d•Onsite

About The Position

The In Room Dining Server works under the supervision of the In Room Dining Manager or Supervisor. The position courteously and efficiently answers In Room Dining phones, takes and enters guest orders, ensures orders are received by servers, and settles checks in the system according to hotel specifications. The role processes guest payments in accordance with accounting requirements and maintains accountability for financial transactions, while contributing to a positive work environment. The employee maintains knowledge of resort activities, groups, house count, outlet hours, beverages, menu items, and local attractions. The role requires clear communication, accurate use of the Micros system, attention to detail, guest confidentiality, suggestive selling, and collaborative work with minimal supervision. The position is onsite and includes standing, sitting, bending, stooping, reaching, and lifting at least 20 pounds over short-to-medium distances.

Requirements

High school diploma required.
Prior computer experience required.
Ability to communicate clearly and effectively in English with guests, management, and coworkers.
Ability to produce clear, legible written communication.
Ability to use the Micros system to input and retrieve information and perform basic mathematical calculations.
Ability to maintain focus and think clearly in a noisy environment and resolve numerical problems.
Ability to maintain guest confidentiality and engage in suggestive selling.
Strong attention to detail and ability to work collaboratively as part of a team with minimal supervision.
Must be able to work onsite.
Must be able to lift a minimum of 20 pounds across short-to-medium distances.
Must be able to stand and sit as needed throughout the shift, and bend, stoop, and reach.

Nice To Haves

Some college.
Previous In-Room Dining cashiering and order-taking experience.
Certification or previous training in liquor, wine, and computer systems.
Ability to speak a foreign language.
Certification in an alcohol awareness program.

Responsibilities

Answer In Room Dining phones courteously and efficiently.
Take and enter guest orders, and ensure orders are received by servers.
Settle checks in the system according to hotel specifications.
Process guest payments in accordance with accounting requirements and maintain accountability for financial transactions.
Maintain knowledge of daily activities, in-house groups, house count, and each outlet’s hours of operation.
Maintain knowledge of liquor brands, beers, non-alcoholic beverages, and menu items, including ingredients, preparation, garnishes, presentation, and pricing.
Set up, organize, and maintain a clean and orderly workstation.
Support the service commitment and core values.
Maintain knowledge of local activities and attractions relevant to hotel guests.
Communicate clearly and effectively with guests, management, and coworkers, and produce clear, legible written communication.
Use the Micros system to input and retrieve information and perform basic mathematical calculations.
Maintain focus in a noisy environment and resolve numerical problems.
Protect guest confidentiality and engage in suggestive selling of menu items.
Build and maintain positive relationships with guests and staff, and work collaboratively with minimal supervision.
Perform other duties as assigned.

Benefits

Exclusive discounts at the hotel and villas, five golf courses, spa, restaurants, recreation, and retail shops.
Employee meal program.
Employee trainings and appreciation events throughout the year.
Recognition awards and incentive events.
Peer-to-peer recognition.
Leadership and career development.
Bi-annual wellness fair.
Free parking.
Medical, dental, vision, short-term and long-term disability, life insurance, and vacation pay, available to full-time employees after 60 days of employment.
401(k), available after 30 days of employment.