In-Room Dining Manager
AccorHotel•Vancouver, BC
•Onsite
About The Position
As In-Room Dining Manager, you will lead and oversee the daily operations of the In-Room Dining department, ensuring exceptional service delivery and memorable guest experiences. You will be responsible for maintaining the highest standards of luxury service, operational efficiency, and team engagement, while consistently exceeding guest expectations.
Requirements
- Previous leadership experience in Food & Beverage, preferably in a luxury hotel environment
- Strong understanding of In-Room Dining operations and service standards
- Proven ability to lead, motivate, and develop a high-performing team
- Exceptional guest service and communication skills
- Strong organizational and problem-solving abilities
- Ability to work in a fast-paced, dynamic environment
- Flexible schedule, including evenings, weekends, and holidays
- Serving It Right certification required
- Must be legally eligible to work in Canada.
Responsibilities
- Lead, mentor, and develop the In-Room Dining team, fostering a culture of excellence and engagement
- Oversee all aspects of the In-Room Dining operation, ensuring service standards are consistently met
- Ensure timely and accurate delivery of food and beverage orders to guest rooms
- Monitor quality, presentation, and consistency of all menu offerings
- Collaborate with the Culinary team to enhance menus and create innovative guest experiences
- Handle guest feedback and resolve concerns promptly and professionally
- Manage scheduling, labor costs, and departmental productivity
- Maintain compliance with health, safety, and sanitation standards
- Identify opportunities to improve service, increase revenue, and enhance operational efficiency
- Train and coach team members on luxury service standards and product knowledge
- Other duties assigned
Benefits
- Competitive salary, starting from $76,500.00 per annum
- Complimentary work meals through our Colleague Dining Program
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
- TransLink monthly pass reimbursement program
- Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
- Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
- A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
- Opportunities to participate in sustainability, charity, and community engagement initiatives
- Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
- Discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
