General Manager, In Room Dining

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

12d•Onsite

About The Position

Under the direction of the Director of Restaurants, the incumbent is responsible for overseeing the efficient and effective operation of the Room Service and Mini Bar operations in order to ensure a positive guest experience. The incumbent will be responsible for two hotel towers including 1,271 hotel rooms throughout the resort.

Requirements

High School Diploma or equivalent required
Five (5) years of Room Service management experience in a large scale hotel or an equivalent combination of education and experience.
Basic wine knowledge required.

Nice To Haves

Bachelors in Restaurant Management or related field
Casino experience is preferred.

Responsibilities

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Ensure service is carried out in accordance with established policy and that staff maintains the highest levels of guest service.
Ensure Food & Beverage policies and procedures are adhered to by staff members.
Ensure sanitation compliance throughout restaurants.
Address and resolve guest complaints in a timely manner.
Ensure profit goals are met in assigned outlets.
Ensure proper inventory par levels of various food and beverage items.
Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe member’s assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information to the Director of Tribal Development.
Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate.
Promotes positive guest/employee relations.
Other assignments as directed.