In-Room Dining Manager
Boston Harbor Hotel•Boston, MA
•$85,000 - $90,000
About The Position
The In-Room Dining Manager oversees the smooth and professional operations of the Room Service and Mini Bar department, ensuring hotel and guest expectations are met through superior products, service, and presentation for a memorable in-room dining experience. The role requires food and beverage operations knowledge, leadership, organization, sound judgment, and the ability to manage changing priorities in a fast-paced environment. The manager also performs other tasks assigned by the Director of Food and Beverage.
Requirements
- Bachelor’s degree, preferably specializing in Hospitality or Food & Beverage, or equivalent experience.
- At least two years of progressive Food & Beverage Management experience, or experience in a related/equivalent field.
- At least one year of supervisory experience.
- Working knowledge of food and beverage operations, luxury core standards, and standard operating procedures.
- Ability to lead effectively and work cohesively as part of a team.
- Strong organizational and analytical skills, with the ability to multitask and prioritize in a fast-paced work environment.
- Ability to work a flexible schedule, including weekends and holidays.
- Sound logic and judgment when evaluating situations and using appropriate resources.
- Strong time management and task prioritization skills.
- Ability to handle multiple and changing priorities professionally.
- Experience with Microsoft Office and industry-relevant POS systems.
- Effective verbal and written communication in English.
Nice To Haves
- Previous experience in a luxury environment.
- TIPS certification.
- ServSafe certification.
- Ability to communicate in a second language.
Responsibilities
- Coordinate all guest orders and amenities.
- Handle guest complaints and resolve them to the best solution possible.
- Establish and maintain consistency in setup and service standards.
- Investigate Room Service and Mini Bar disputes.
- Create and maintain proper par stock of food items and equipment.
- Maintain a clean and safe work area.
- Conduct monthly department meetings to support communication and discussion.
- Develop captains through training and increased responsibilities.
- Attend department head and food and beverage meetings.
- Develop communications and working relationships with other departments.
- Ensure employees wear clean and proper uniforms.
- Develop and conduct continuous training to increase guest satisfaction.
- Develop upselling techniques, sales strategies, and amenity programs.
- Administer progressive discipline, performance reviews, transfers, and terminations.
- Evaluate the In-Room Dining menu based on prices and guest preferences.
- Evaluate In-Room Dining service standards.
- Complete payroll schedules and forecasts weekly.
- Maintain effective control of costs, including newspapers, labor, food and beverage, and voids.
- Perform other tasks assigned by the Director of Food and Beverage.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
