In-House Tailor

Indochino Showroom•Dedham, MA

1d•Onsite

About The Position

Indochino is seeking an experienced and skilled In-House Tailor to join our team. The ideal candidate will possess a high level of applied tailoring skills and the ability to perform all necessary alterations in-store. This role requires a customer-centric approach, strong knowledge of garment fitting, fabrics, styling, and men's suiting. You will be responsible for completing alterations, providing expert advice to customers, managing lead times, and ensuring customer satisfaction. This position offers growth opportunities, a collaborative environment, and the chance to make an impactful contribution to a growing retail department.

Requirements

High level of applied tailoring skills.
Knowledge and ability to complete all alterations needed in store.
Ability to bridge communication between Showroom staff and tailors.
Ability to multi-task, prioritize and work within tight deadlines.
Strong desire and aptitude to develop, learn and grow through hands-on experience.
Proficiency in Word, Excel or Google Docs is a definite asset.
A strong design sense and trend awareness across all fields.
Previous experience in Fashion Retail an advantage.
Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner.
High level of ownership, accountability and initiative.
Flexibility to work retail schedules such as weekends, evenings, and holidays.
Desire to work in a fast-paced environment guided by iterative learning and team engagement.
Excellent organizational, interpersonal, and time-management skills.
Ability to move throughout the store, lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms.

Nice To Haves

Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men’s suiting.

Responsibilities

Perform and complete alterations according to Indochino’s guidelines and service standards.
Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed.
Press, steam, and spot clean garments/merchandise as necessary.
Follow quality control guidelines and garment inspection.
Meet or exceed required productivity levels (300+ units a month at a minimum is expected) and ensure every request is responded to in a timely manner.
Complete any rush orders, special requests and escalated situations.
Maintain an accurate record of alterations completed, utilizing the tools provided.
Coordinate alterations completed by Alterations vendor and work with them to resolve any potential issue.
Cultivate customer relationships to create loyalty and foster brand ambassadors.
Identify and communicate possible quality discrepancies, both from factory and from vendors.
Assist with customer fittings during high traffic situations at the Showroom at Manager’s discretion.
Educate customers and Showroom personnel on proper fitting techniques.
Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate.
Ensure preventative maintenance of equipment and report any damage or broken equipment immediately.
Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times.