In House Dispatch Specialist
About The Position
Dry Force Corp is hiring an In-House Dispatch Specialist for its dispatch team in Irving, Texas. The role coordinates emergency water damage response services and works directly with customers, technicians, subcontractors, and internal staff. Dispatch Specialists provide empathetic customer support while coordinating service in a fast-paced environment as part of a close-knit, high-performing team. The position operates a multi-line phone system, dispatches technicians and project managers based on availability and proximity, monitors active jobs, updates customers, and enters and retrieves information across software platforms. The schedule varies according to company needs, with shifts between 7:00 AM and 10:30 PM. Employees must be available to work one weekend day each week and receive two consecutive days off. During surge periods, shifts may extend to 10 hours, with eligibility for up to 10 hours of overtime per week.
Requirements
- High school diploma or GED.
- Clear criminal background and ability to pass a drug screen.
- Reliable transportation.
- Proficiency with technology and ability to learn new systems quickly.
- Flexibility to work varied shifts, including holidays and surge periods.
- Availability to work one weekend day (Saturday or Sunday) each week.
Nice To Haves
- At least 1 year of dispatching experience.
- At least 1 year in a call center or direct customer service environment.
- Courteous, professional, customer-service-oriented approach.
- Strong communication skills and ability to thrive in a fast-paced environment.
- Motivation to work as a team player with goals and accountability.
- Commitment to upholding Dry Force's mission and culture.
Responsibilities
- Operate a multi-line phone system in the corporate office.
- Dispatch technicians and project managers in real time based on availability and proximity.
- Provide clear, empathetic instructions to customers awaiting service.
- Monitor active jobs and provide customers with updates.
- Accurately input and retrieve data across multiple software platforms.
- Forward non-emergency requests to the appropriate departments.
- Serve as a calm, supportive liaison for clients during stressful situations.
Benefits
- Competitive pay with bonus structure.
- 100% employer-paid health insurance for employee coverage.
- Employer-paid $25,000 life insurance after 90 days.
- Short- and long-term disability.
- 401(k) with company match after 90 days.
- Six paid holidays and one floating holiday after 90 days.
- PTO/vacation after 1 year.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
