In-Home Furniture Technician (Robinson, PA)

Levin Furniture & Mattress•Pittsburgh, PA

About The Position

The In-Home Furniture Technician ensures product quality by inspecting and repairing merchandise in compliance with product-handling and customer-service standards. The work must be performed safely, accurately, and efficiently. Repairs include work on casegoods and upholstery, such as repairing crushed corners, dents, and gouges; stripping, sanding, and refinishing tops; cutting replacement glass and mirror plate; installing factory replacement tops; repairing upholstered panels, springs, and mechanisms; rebuilding upholstered frames; blind stitching fabric; and repairing leather scuffs and cuts. The technician also handles merchandise safely, completes accurate documentation and digital photos, maintains an accurate inventory of customer parts, operates manual and mechanical equipment safely, and keeps the work environment clean. The role involves communicating with customers and co-workers by telephone and performing repetitive physical tasks, including lifting cartons weighing approximately 50–100+ pounds.

Requirements

Excellent verbal and written communication and listening skills.
Basic reading and comprehension skills.
Ability to complete paperwork accurately, neatly, and efficiently.
Excellent organizational skills.
Outstanding customer-service skills.
Ability to communicate effectively with customers and co-workers using a telephone.
Ability to bend, stoop, reach, stand, push, pull, and repetitively lift cartons weighing approximately 50–100+ pounds.
Ability to use vision to read documents and a computer screen.
Ability to use hands to type information into a computer.

Nice To Haves

Knowledge of the GERS system.

Responsibilities

Perform essential repairs on casegoods and upholstery, including repairing crushed corners, dents, and gouges; stripping, sanding, and refinishing tops; cutting replacement glass and mirror plate; and installing factory replacement tops.
Repair upholstered panels, springs, and mechanisms; rebuild upholstered frames; blind stitch fabric; and repair leather scuffs and cuts.
Inspect, evaluate, and repair merchandise.
Use safe and secure material-handling methods in accordance with product-handling standards.
Report errors found on documents to a supervisor.
Complete documentation, including digital photos, neatly and accurately.
Maintain an accurate inventory of customer parts.
Operate manual and mechanical equipment safely and efficiently.
Maintain a safe and clean work environment.
Perform other duties as assigned.