IT Field Support Technician - dedicated client site in Robinson Twp, PA

Ford Office • Robinson Twp, PA

11d • Onsite

About The Position

Ford Office Technologies is growing, and we are seeking a dependable and motivated IT Support Technician to join our team and support our client in Robinson Twp, PA. The work hours are Monday through Friday from 8:00 AM to 4:30 PM. This role involves desktop/PC setup, Tier 1 level support, setting up and configuring new computer equipment per client specifications, and prioritizing and resolving issues that arise. The technician will also install EDR and Remote Management tools, monitor alerts for alarms via documented procedure and escalate to senior team members as needed, and receive, process, and inventory client equipment shipped to Ascent Data.

Requirements

• Proof of Valid driver’s license and auto insurance
• Experience with Windows Desktop Support
• At least one year of experience in a technical support role
• Basic knowledge of Windows Server Systems Administration to include Active Directory Users and Computers, SMB Network Share Permissions, and Print Server Management
• Familiarity with ticketing systems
• Bachelor or associate degree in Computer Science, Information Technology or relevant experience
• Proven software and basic network troubleshooting skills
• Experience with all Microsoft Office applications
• Strong work ethic with the ability to work and set goals with little supervision
• Strong customer service, communication and writing skills

Nice To Haves

• Familiarity with servers

Responsibilities

• Desktop/PC setup
• Tier 1 level support
• Setup, and configure new computer equipment per client specifications
• Prioritizing and resolving issues that arise
• Install EDR and Remote Management tools
• Monitors alerts for alarms via documented procedure and escalate to senior team members as needed
• Receive, process, and inventory client equipment shipped to Ascent Data

Benefits

• 401(k) with company match
• Bereavement Leave
• Vacation Benefits
• Holidays
• Medical, Dental, and Vision Care Insurance
• Life Insurance – both company paid and additional coverage
• Voluntary Short-Term and Long-Term Disability Insurance
• Voluntary Policies for additional insurance to cover accident, cancer, critical illness, or injury
• CDA Scholarship Foundation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree