Client Site Support Technician

The Villages•Wildwood, FL

2d•Onsite

About The Position

Within the spirit of “Making People’s Dreams Come True,” the Client Site Support Technician configures, installs, troubleshoots, maintains, and documents computer software, hardware, and peripherals supporting TSG and TSG customers. Work is primarily assigned through the ConnectWise ticketing system to track client needs and services. The role delivers customer service to internal and external customers and is a full-time, on-site position. The position includes work with Active Directory, desktop and server management, printer installation and support, and software deployment and configuration. It also involves training facility managers on aspects of systems, account administration, and keeping job knowledge current through educational and professional activities. Use of a personal vehicle for company business is required, subject to The Villages Vehicle Safety Program and its policies.

Requirements

Bachelor’s degree (B.A.) from a college or technical school certification; or two to four years of related experience and/or training; or an equivalent combination of education and experience.
Valid driver’s license with a record acceptable to company standards.
Must comply with The Villages Vehicle Safety Program and its policies because the role requires use of a personal vehicle for company business.

Responsibilities

Configure, install, troubleshoot, and maintain computer products, equipment, and software.
Document computer software, hardware, peripherals, client needs, and services.
Coordinate training for facility managers on aspects of the systems.
Identify, analyze, and repair product failures; order and replace parts as needed.
Work with Active Directory, desktop and server management, printer installation, configuration, management and repair, and software deployment and configuration.
Manage account creation, deletion, and changes, including name changes due to marriage or divorce.
Create and set guidelines for performing job functions.
Maintain job knowledge through educational opportunities, professional publications, personal networks, and professional organizations.
Perform other duties as assigned.