Client Support Technician

MANTECH • Eglin AFB, FL

3d • Onsite

About The Position

MANTECH seeks a motivated, career and customer-oriented Client Support Technician to join our team in Eglin AFB. MANTECH is a trusted partner to the Department of Defense, delivering cutting-edge projects in Cybersecurity, IT, Data Analytics and more. This role involves installing and configuring end-user hardware and software, troubleshooting user issues, applying security patches, maintaining peripheral equipment, managing user access and permissions, and coordinating user account modifications. The position requires close collaboration with back shop administrators when additional assistance is needed.

Requirements

• 2 years of related experience
• Bachelor’s degree in related discipline from an accredited college or university. 2 additional years of experience may be substituted for a degree.
• DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher
• Experience installing and configuring end-user workstation hardware, software, and peripherals.
• Experience troubleshooting user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
• Experience installing patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).
• Experience maintaining peripheral equipment such as printers, modems, and scanners.
• Must have a current/active Secret Clearance
• Must be willing and able to obtain a TS/SCI clearance and submit to a polygraph is required.

Responsibilities

• Install and configure end-user workstation hardware, software, and peripherals.
• Troubleshoot user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
• Install patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).
• Install and maintain peripheral equipment such as printers, modems, and scanners.
• Ensure limited user access and access permissions on computer systems are imposed and maintained – typically driven by regulatory requirements and overseen by an Information System Security Officer (ISSO).
• Facilitate and coordinate user account creation and modification.
• Manage user support and coordinate with back shop administrators when additional assistance is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level