IT Client Services Support Technician
About The Position
Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!
Requirements
- Two to four years of experience in IT support or a related technical role.
- Intermediate understanding of Windows Active Directory, Group Policy, DNS, DHCP, RDP, printing, user accounts, distribution lists, and security groups.
- Familiarity with antivirus and endpoint security applications, VPN technologies, and wireless networks.
- Working knowledge of Windows operating systems and Microsoft 365 applications.
- Experience using remote management and remote support tools.
- Experience using an ITSM platform, including opening, updating, resolving, and closing tickets while maintaining SLA requirements.
- Ability to coordinate with vendors and follow up on vendor-related requests and tickets.
- Understanding multifunction printers and enterprise printing solutions.
- Ability to troubleshoot and resolve basic network connectivity issues.
Nice To Haves
- Associate or bachelor’s degree in information technology, Computer Science, or a related field preferred.
- Relevant IT certifications are a plus.
Responsibilities
- Install, configure, maintain, optimize, relocate, and deploy desktop and notebook computers, mobile devices, printers, and other peripherals.
- Diagnose and resolve hardware, software, performance, Wi-Fi, network connectivity, and printing issues.
- Perform basic break/fix maintenance and repairs for printers, desktops, laptops, and related equipment both onsite and remotely.
- Troubleshoot and resolve viruses, malware, and spyware issues in accordance with company procedures.
- Monitor and maintain the IT service management system, ensuring tickets are accurately documented, resolved, or escalated within established SLAs.
- Coordinate and respond to IT incidents and service requests from multiple locations.
- Maintain accurate inventory records for laptops, desktops, mobile devices, printers, and other IT equipment.
- Schedule, process, and maintain e-waste in accordance with company policies.
- Comply with corporate IT policies, standards, procedures, and security requirements.
- Collaborate with Network Operations, Systems, Operations, Enterprise Applications, and other IT teams to support onsite requests and business requirements.
- Communicate professionally with users, demonstrate urgency, empathy, and a customer-focused approach.
- Prioritize assignments while managing multiple tickets, projects, and competing deadlines.
- Provide support at various company locations as needed.
- Work effectively both independently and as part of a team.
- Adapt quickly to changing priorities, technologies, and business requirements.
- Travel occasionally to other locations as required.
- Maintain excellent verbal and written communication.
Benefits
- Competitive compensation program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
