In-Home Furniture Repair Technician

RH Restoration Hardware•Montreal, QC

4h•Hybrid

About The Position

RH is seeking an In-Home Furniture Repair Technician to support the quality and care of our product through expert repair, refinishing and touch-up work across furniture and accessories. This role is responsible for assessing and repairing product prior to delivery, within RH Galleries, at Home Delivery Centers and in customers’ homes throughout an assigned territory. As a client-facing representative of the RH brand, you will bring technical skill and first-class service to every interaction. You will help ensure our product meets RH quality standards while communicating with care, professionalism and attention to detail.

Requirements

Experience repairing, refinishing or restoring furniture, cabinetry, millwork, upholstery or related products
Knowledge of touch-up repairs on wood, leather and fabric, including coatings and finishes on surfaces such as metal, stone, marble and concrete
Knowledge of framing, furniture construction methods, materials, finishes and repair techniques
Sense of collaboration, ownership, urgency and attention to detail in your work
Strong communication and problem-solving skills with a commitment to providing first-class customer service
Experience working directly with customers in a service-driven environment preferred
Comfort working independently in customer homes, RH Galleries, Home Delivery Centers and field-based environments
Required to travel within an assigned geographic territory to support customer home visits, Gallery visits, Home Delivery Centers and service needs; valid driver’s license required
Experience using tools, repair materials, technology and systems used to document service activity and complete repair work
Candidates must have legal authorization to work in the country in which they are applying at the time of application
Proficiency in English and French is required due to the international nature of our business and the need to communicate with global teams

Responsibilities

Live Our Vision, Values and Beliefs every day
Repair, refinish and restore RH product to our quality standards in customer homes, RH Galleries and Home Delivery Centers
Assess product condition, identify repair needs and determine the appropriate technique, materials and tools needed to complete the work
Perform touch-up repairs on wood, leather, fabric, and other surfaces, including metal, stone, marble and concrete
Prepare and maintain work areas to ensure a clean, safe and professional repair environment
Promote safe work practices, including proper handling, use and storage of tools, chemicals, coatings, finishes and personal protective equipment
Communicate repair status, product concerns, service needs and quality insights with customers, leadership, delivery teams and cross-functional partners to support product care, service recovery and operational excellence
Support education and training for Team Members, including product care, handling standards, delivery awareness and repair-related best practices
Adapt to changing business needs, schedules, service priorities and repair requirements within the assigned territory
Support Home Delivery Center and warehouse-related tasks as needed to meet the needs of the business