In Clinic Visit Facilitator- Ear, Nose, Throat (ENT) Clinic
About The Position
Fairview is hiring an In Clinic Visit Facilitator to support in-person visits at its Ear, Nose, and Throat (ENT) Clinic in Minneapolis, Minnesota. The role involves communicating with patients before visits, gathering pertinent medical information and documenting it in the patient’s medical record, and guiding patients through the care experience. The facilitator also helps prepare and stock exam rooms, ensure equipment and supplies are available, and support an effective and efficient clinic team. Additional duties may include scheduling and coordinating appointments and preparing schedules. This is a 0.01 FTE casual/on-call position and is not benefits-eligible. The clinic operates Monday through Friday from 7:00 a.m. to 5:00 p.m.
Requirements
- At least 1 year of customer service experience.
- Proficiency with technology, including computer hardware and programs and smart devices such as phones or tablets.
Nice To Haves
- Current student in nursing, medicine, social work, psychology, or pharmacy.
- Successful completion of a Nursing Assistant, Emergency Medical Technician, or Health Unit Coordinator program.
- Knowledge of medical terminology.
- Experience with Epic Health Records.
- Telephonic customer experience.
- Previous experience working in a healthcare setting.
Responsibilities
- Prepare patients for appointments, including communicating with them in advance as needed to ensure relevant medical records are collected, received, and available.
- Assist with rooming patients during in-person visits by collecting and documenting the reason for the visit, patient-reported medication review, vital signs using an automated vitals machine, and applicable health questionnaires.
- Prepare exam rooms and stock supplies.
- Support patients’ connection to providers and serve as a resource to promote a positive patient-provider experience.
- Complete visit wrap-up by ensuring patients receive an after-visit summary and understand follow-up recommendations; assist with scheduling and coordinating follow-up appointments as needed.
- Communicate effectively with patients, providers, and other health professionals, including through in-person interactions and virtual technologies.
- Assist with scheduling and coordinating appointments, preparing schedules, and other delegated duties as assigned.
Benefits
- Option to participate in the Fairview 403(b) plan.
- Sick and Safe Time.
- Early access to earned wages.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
