Import Supervisor

. Crane Worldwide Logistics . • Hayward, CA

13h • Onsite

About The Position

The Import Supervisor oversees day-to-day import operations, shipment activity, and team workflow. The role manages import shipments from purchase order and shipping documentation through customs clearance and final delivery, ensuring accurate records, regulatory compliance, timely delivery, and effective coordination with internal and external partners. The supervisor monitors import performance and costs, resolves operational issues, supports and develops staff, and identifies opportunities to improve procedures, compliance, and efficiency. The position requires regular on-site attendance at the assigned work location.

Requirements

• At least 3 years of experience in imports, international logistics, freight forwarding, customs brokerage, or a related field.
• Strong knowledge of U.S. import procedures, customs requirements, and international shipping documentation.
• Experience working with customs brokers, freight forwarders, and ocean and/or air carriers.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple shipments, deadlines, and priorities in a fast-paced environment.
• High attention to detail and a strong focus on accuracy, compliance, and follow-through.
• Proficiency with Microsoft Office applications, particularly Excel.
• Ability to collaborate effectively with internal departments, customers, vendors, and external logistics partners.
• Strong understanding of import operations, customs compliance, international logistics, and freight forwarding processes.
• Ability to lead, prioritize, and coordinate team workload while maintaining service quality.
• Strong documentation review skills, including the ability to identify errors, missing information, and compliance risks.
• Ability to provide clear updates to management, customers, vendors, and internal teams.
• Ability to analyze operational issues, resolve exceptions, and recommend process improvements.
• Strong customer service mindset and ability to support time-sensitive shipment requirements.
• Ability to meet the physical requirements of talking, hearing, using hands to operate computer equipment, close vision, and adjusting focus; the job may require extended sitting or standing and use of standard office equipment.
• Punctual attendance and regular on-site presence at the assigned work location.

Nice To Haves

• Bachelor’s degree in supply chain management, logistics, international business, business administration, or a related field.
• Previous supervisory, team lead, coaching, or staff mentoring experience.
• Customs compliance, international trade, or related industry certification.
• Experience with ocean imports, air imports, and containerized freight.
• Experience using ERP, WMS, TMS, freight forwarding, customs brokerage, or logistics management systems.

Responsibilities

• Supervise and coordinate day-to-day import operations, shipment activity, and team workflow.
• Manage imports from purchase order and shipping documentation through customs clearance and final delivery.
• Review import documentation, including commercial invoices, packing lists, bills of lading, certificates of origin, and arrival notices, for accuracy and completeness.
• Coordinate with customs brokers, freight forwarders, carriers, suppliers, customers, and internal teams to support timely clearance and delivery.
• Monitor shipment schedules, arrival dates, customs holds, and potential delays; communicate updates, exceptions, and risks.
• Ensure compliance with U.S. Customs and Border Protection requirements, company policies, customer requirements, and applicable import regulations.
• Maintain import records and documentation in accordance with company and regulatory requirements.
• Investigate and resolve shipment discrepancies, customs issues, demurrage, storage charges, delivery delays, and service escalations.
• Track import-related costs and collaborate with accounting, purchasing, and operations teams on freight, billing, and cost accuracy.
• Build and maintain working relationships with suppliers, brokers, freight forwarders, carriers, customers, and logistics partners.
• Train, mentor, coach, and support import and logistics staff to promote consistent performance and adherence to procedures.
• Identify opportunities to improve import procedures, reduce costs, strengthen compliance, and increase operational efficiency.
• Prepare and maintain reports on import activity, shipment performance, costs, service levels, and compliance metrics.
• Maintain, monitor, and report daily on import KPIs using Power BI dashboards, including shipment performance, productivity, service levels, compliance, and operational efficiency.
• Perform other related duties as assigned.

Benefits

• 136 hours of paid time off per year (17 days), usable for sick time or personal use.
• Medical, dental, and vision benefits.
• Tuition reimbursement for education related to the job.
• Employee referral bonuses.
• Employee recognition and rewards program.
• Paid volunteer time.
• Employee discounts.
• Wellness incentives of up to $100 per year for completing challenges, plus a discount on contribution rates.
• Potential to earn commission based on sales ability.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed