Import and Logistics Lead

ECOM USA•Dallas, TX

About The Position

The Import & Logistics Lead oversees end-to-end import logistics and customer fulfillment operations across the United States and Canada. The role connects origin operations in Peru with destination-side logistics to ensure products move smoothly from dispatch through final customer delivery. The position manages import logistics, customer operations, transportation coordination, regulatory compliance, vendor relationships, and operational cost controls. It works closely with teams in Peru and North America, and candidates must reside in the DFW area. Visa sponsorship is not available.

Requirements

Bachelor's degree in Supply Chain Management, Logistics, International Business, Business Administration, or a related field; relevant industry experience may be considered in lieu of a degree.
At least 5 years of experience in import logistics, international transportation, supply chain operations, or a related field.
Demonstrated experience managing import shipments, customs clearance processes, freight forwarding, and customer fulfillment operations.
Working knowledge of import documentation requirements, customs procedures, and cross-border logistics operations.
Experience coordinating with freight forwarders, customs brokers, warehouses, transportation providers, and external vendors.
Knowledge of FDA, CBP, FSVP, and/or food and agricultural import compliance requirements.
Strong analytical and problem-solving skills, including the ability to manage multiple priorities and independently resolve operational issues.
Experience reviewing logistics-related invoices, costs, and operational documentation for accuracy and compliance.
Excellent organizational, customer service, and communication skills.
Proficiency in Microsoft Excel, Outlook, Teams, and other business systems used for reporting and operational coordination.
Ability to collaborate effectively across international teams and time zones.
Must reside in the DFW area.

Nice To Haves

Experience in agricultural commodities, food import/export, coffee, cocoa, or related industries.
Experience supporting operations between Latin America and North America.
Knowledge of organic certification programs and compliance requirements.
Experience with ERP, warehouse management, transportation management, or trade compliance systems.
Bilingual proficiency in English and Spanish.
Experience participating in process improvement, vendor optimization, or logistics cost-reduction initiatives.

Responsibilities

Lead the end-to-end import process from origin through customer delivery across the U.S. and Canada.
Coordinate international shipments from Peru through customs clearance, warehousing, and final delivery.
Manage relationships with freight forwarders, customs brokers, warehouses, and transportation providers.
Monitor shipment status, resolve logistics issues, and ensure timely product movement.
Support inventory management and warehouse operations to meet customer requirements.
Drive operational efficiency across the supply chain.
Ensure exceptional customer service while maintaining compliance with applicable regulations and certifications.
Manage customer orders, fulfillment activities, and operational communications.
Serve as a primary customer contact for logistics and delivery matters.
Coordinate import and product-movement documentation and compliance requirements.
Maintain compliance with FDA, CBP, FSVP, organic certification, and other applicable regulations.
Support issue resolution and continuous improvement of customer processes.
Coordinate transportation procurement and vendor performance management.
Review, verify, and reconcile logistics-related invoices and operational expenses.
Maintain accurate operational, financial, and regulatory documentation.
Participate in weekly business reviews and daily operational coordination with Peru-based teams.
Provide reporting, updates, and operational insights to support business decisions.
Foster collaboration between U.S. operations and cross-functional teams in Peru.