Import Coordinator

Aston Carter•Nashville, TN

1d•$22 - $26•Onsite

About The Position

The Import Coordinator (Import Operations Customer Service Representative) manages international cargo arriving into the United States while delivering customer service. The role involves coordinating shipments and customs clearance, handling import documentation and data, monitoring shipment status, and communicating with customers, carriers, government agencies, and internal teams. It is based in an in-office import operations and logistics setting in Nashville, Tennessee, and is a contract-to-hire position.

Requirements

Excellent verbal and written communication skills.
Strong customer service skills and meticulous follow-up.
Ability to work effectively in a fast-paced environment.
Ability to multitask, prioritize responsibilities, and manage time efficiently.
Accuracy and strong attention to detail.
Organized and efficient approach to documentation and shipment workflows.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Proficiency using the internet for research and web-based systems.
Experience clearing air, ocean, truck, and rail cargo through U.S. Customs.
Familiarity with logistics, import operations, and freight forwarding processes.
Experience with data entry and documentation for import shipments.
Ability to communicate professionally by email with customers and internal teams.
Ability to use cargo tracking software to monitor and report shipment status.

Nice To Haves

Experience working with freight forwarders and ocean import operations.
Experience with dispatch, invoicing, and order entry in a logistics or import environment.
Knowledge of bills of lading and other import-related documentation.
Experience with Cargowise (CW1) software.
Comfort working with air, ocean, truck, and rail transportation modes.

Responsibilities

Work with importers and U.S. Customs to prepare, transmit, clear, examine, and deliver international cargo arriving in the United States.
Coordinate with airlines, steamship lines, and trucking companies to facilitate shipment movement into the United States.
Collaborate with Participating Government Agencies, including FDA, FCC, DOT, Fish & Wildlife, and EPA, to ensure cargo is properly cleared.
Follow customer standard operating procedures, applicable agency regulations, and internal company standards.
Enter, upload, and compile import shipment data and commercial invoice information in in-house software for transmission to U.S. Customs.
Perform preliminary Entry Summary audits to support accurate and compliant customs entries.
Work with clients to understand and fulfill U.S. Customs entry requirements for their shipments.
Manage import shipment documentation, including bills of lading and other required paperwork.
Use cargo tracking software to monitor shipment status and provide timely updates to customers and internal stakeholders.
Communicate professionally with customers, carriers, and internal teams to resolve issues and provide proactive updates.
Support order entry, dispatch, and invoicing activities related to freight and import operations.
Maintain organized records and documentation to support compliance and efficient workflows.
Perform other duties and projects as assigned to support the import operations team.