Import Coordinator

Aston Carter•Nashville, TN

3d•$22 - $26•Onsite

About The Position

The Import Coordinator, also described as an Import Operations Customer Service Representative, manages international cargo arriving in the United States while providing customer service. The role supports import logistics and freight forwarding in a fast-paced environment and involves coordinating shipment clearance, transportation, documentation, and customer communications. This is a contract-to-hire position based in an office in Nashville, Tennessee. The position is fully onsite and pays $22.00–$26.00 per hour. The anticipated application deadline is November 19, 2026.

Requirements

Excellent verbal and written communication skills.
Strong customer service skills and meticulous follow-up.
Ability to work effectively in a fast-paced environment.
Ability to multitask, prioritize responsibilities, and manage time efficiently.
Strong accuracy and attention to detail.
Organized and efficient approach to documentation and shipment workflows.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Proficiency using the internet for research and web-based systems.
Experience clearing air, ocean, truck, and rail cargo through U.S. Customs.
Familiarity with logistics, import operations, and freight forwarding processes.
Experience with import-shipment data entry and documentation.
Ability to use email professionally for customer and internal communications.
Ability to use cargo tracking software to monitor and report shipment status.

Nice To Haves

Experience working with freight forwarders and ocean import operations.
Background in dispatch, invoicing, and order entry in a logistics or import environment.
Knowledge of bills of lading and other import-related documentation.
Experience with Cargowise (CW1) software.
Comfort working with air, ocean, truck, and rail transportation modes.

Responsibilities

Work with importers and U.S. Customs to prepare, transmit, clear, examine, and deliver international cargo arriving in the United States.
Coordinate with airlines, steamship lines, and trucking companies to facilitate shipment movement into the United States.
Collaborate with Participating Government Agencies, including FDA, FCC, DOT, Fish & Wildlife, and EPA, to support proper cargo clearance.
Follow customer standard operating procedures, applicable agency regulations, and internal company standards.
Enter, upload, and compile shipment importation data and commercial invoice information in company software for transmission to U.S. Customs.
Perform preliminary Entry Summary audits to support accurate and compliant customs entries.
Work with clients to understand and meet U.S. Customs entry requirements for shipments.
Manage import-shipment documentation, including bills of lading and other required paperwork.
Use cargo tracking software to monitor shipment status and provide timely updates to customers and internal stakeholders.
Communicate professionally with customers, carriers, and internal teams to resolve issues and provide updates.
Support order entry, dispatch, and invoicing activities related to freight and import operations.
Maintain organized records and documentation to support compliance and efficient workflows.
Handle other duties and projects as assigned in support of the import operations team.