Implementations Manager

CVS Health•Washington, NV

4d•$54,300 - $159,120

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Responsible for leading the end-to-end onboarding process for new clients joining. Ensures successful execution of implementation by coordinating internal teams, managing timelines, internal and client communication and serving as the primary liaison between the client and the organization. Ensures seamless transition of the clients to established Operational flow.

Requirements

3–5 years of experience in healthcare implementation, or client onboarding.
Excellent project management and organizational skills.
Strong interpersonal and communication skills, with the ability to manage client expectations.
Proficiency in project management tools and healthcare systems (e.g., EDI, claims platforms).
Adept at problem solving and decision making skills
Adept at collaboration and teamwork
Adept at growth mindset (agility and developing yourself and others) skills
Adept at execution and delivery (planning, delivering, and supporting) skills

Nice To Haves

Strong knowledge of PPO networks, and healthcare claims processes.
PMP or similar certification is a plus.

Responsibilities

Lead the onboarding process for new clients from contract execution to go-live.
Lead implementations to add additional products and services to existing clients
Serve as the primary point of contact for clients during implementation, ensuring clear communication and timely updates.
Develop and manage detailed project plans, timelines, and deliverables.
Coordinate with internal teams (e.g., operations, IT, claims, compliance, account management, Accounting) to ensure successful integration.
Facilitate data exchange and system configuration, including but not limited to claims routing, provider files, Reports, invoicing .
Conduct onboarding meetings and training sessions with client stakeholders.
Identify and resolve implementation issues, escalating as needed to ensure client satisfaction.
Ensure compliance with regulatory requirements and internal policies.
Provide post-implementation support and transition clients to account management.