Director, Implementations

GXO Logistics•High Point, NC

About The Position

As the Director, Implementations, you will provide strategic leadership for implementation and continuous improvement initiatives that support successful customer onboarding, operational excellence, and long-term business growth across GXO's logistics operations. You will partner with senior leadership, Operations, IT, Engineering, PMO, Finance, and customers to translate business strategy into functional plans, drive complex implementations, champion Lean methodologies, and ensure operational effectiveness. This role will lead high-performing teams, manage significant stakeholder relationships, and drive improvements that positively impact quality, compliance, financial performance, and customer satisfaction.

Requirements

Bachelor's degree or equivalent related work or military experience
12-15 years of experience in logistics, transportation, warehousing, distribution, implementation, or supply chain operations
10-12 years of related experience with a Bachelor's degree; 8 years with a Master's degree; or 5 years of business experience with a PhD
Significant experience leading complex implementations, continuous improvement initiatives, and cross-functional operational projects
Strong knowledge of Lean methodologies, project management, gap analysis, process improvement, and operational excellence
Demonstrated ability to develop strategic plans, manage budgets and resources, and translate business objectives into actionable operational strategies
Proven experience leading and developing high-performing teams, including talent acquisition, performance management, coaching, succession planning, and organizational development
Strong financial and business acumen with the ability to evaluate industry trends, business performance, operational opportunities, and financial impacts
Excellent executive-level communication, presentation, negotiation, customer relationship management, conflict resolution, and decision-making skills

Nice To Haves

Lean Certification (Lean Six Sigma or equivalent)
Experience leading large-scale customer implementations or multi-functional transformation initiatives within logistics, transportation, warehousing, or distribution
Experience developing and implementing organizational Lean training programs and driving enterprise-wide continuous improvement initiatives

Responsibilities

Provide strategic direction for implementation and continuous improvement initiatives, translating business segment strategy into functional plans and ensuring successful execution
Lead complex customer implementations and operational initiatives, ensuring deliverables meet client SLAs, company standards, budgets, schedules, and business objectives
Partner with senior leadership, Operations, IT, Engineering, PMO, Finance, and customers to identify process and systemic gaps, develop solutions, and resolve complex implementation challenges
Champion GXO Lean methodologies by driving continuous improvement initiatives, establishing quality standards for gap analysis, validating financial savings, and promoting Lean training and development across the organization
Serve as a senior escalation point for internal and external stakeholders, leading resolution of complex issues and preparing customer-facing presentations and solution recommendations
Build and lead high-performing implementation teams by attracting top talent, establishing performance expectations, developing employees, and creating a culture of accountability, collaboration, and continuous improvement