Senior Manager, Implementations

GXO Logistics•Remote, OH

About The Position

As the Senior Manager, Implementation, you will lead implementation teams and continuous improvement initiatives that support successful customer onboarding, operational excellence, and process optimization across GXO's logistics operations. You will partner cross-functionally with Operations, IT, Engineering, PMO, Finance, and customers to deliver implementation projects, drive Lean improvements, resolve operational challenges, and develop high-performing teams while ensuring service levels, quality, and customer satisfaction.

Requirements

Bachelor's degree or equivalent related work or military experience
10-12 years of experience in logistics, transportation, warehousing, distribution, implementation, or supply chain operations
8-10 years of related experience with a Bachelor's degree; 8 years with a Master's degree; or 5 years of business experience with a PhD
Experience leading cross-functional implementation, continuous improvement, or operational excellence projects in a customer-focused environment
Strong knowledge of Lean methodologies, project management, gap analysis, process improvement, and resource planning
Experience leading teams through hiring, coaching, performance management, employee development, and organizational change
Excellent communication, presentation, conflict resolution, customer relationship management, and problem-solving skills with experience collaborating across Operations, IT, Engineering, and PMO teams

Nice To Haves

Lean Certification (Lean Six Sigma or equivalent)
Experience with warehouse management systems (WMS), logistics technology, and customer-facing implementation projects
Experience developing executive presentations, facilitating cross-functional process reviews, and driving operational improvements across multiple business functions

Responsibilities

Lead implementation teams and manage customer implementations, ensuring deliverables meet client SLAs, company standards, and operational objectives
Partner with Operations, IT, Engineering, and PMO teams to conduct cross-functional process reviews, identify operational and system gaps, and develop scalable solutions
Drive continuous improvement initiatives using GXO Lean methodologies, including project management, gap analysis, resource planning, financial validation, and ongoing performance measurement
Serve as the primary escalation point for implementation issues, prepare customer-facing presentations, and collaborate with internal and external stakeholders to resolve complex operational challenges
Coach, mentor, and develop implementation team members through onboarding, training, performance management, and talent development