Solutions Manager, SaaS Implementations

Bluecrux • Millburn, NJ

9d • Hybrid

About The Position

This role sits within our Binocs Software product, Bluecrux’s market-leading SaaS solution for scheduling and planning in Quality laboratories and Cell & Gene Therapy production. As a Solution Architect, you will play a key role in ensuring that Binocs is implemented and scaled successfully for our customers; balancing a strong understanding of business processes and end-user needs with technical solution design, product expertise, and continuous improvement of both the product and our delivery approach. In this role, you’ll work closely with customers, consultants, and internal product teams to align Binocs’ capabilities with real-world operational needs, while also contributing to the evolution of the product and our internal implementation standards. Your responsibilities are split across customer-facing and internal/product-focused domains. A key part of the role is understanding how customers actually work: their processes, workflows, constraints, and end-user needs. You'll translate that operational context into solutions within Binocs that are practical for users, technically sound, and scalable over time. Customer-focused responsibilities: Business process & solution design: Understand complex customer workflows and operational challenges, then design Process AND Binocs solutions that improve how end users work while remaining scalable, maintainable, and aligned with product capabilities. Expert problem-solving and solution design: You can develop deep product expertise and translate complex business challenges into practical, scalable solutions that deliver clear business value. Functional & technical solution alignment: Translate business processes and user requirements into thoughtful process designs and system configurations, balancing usability, customer needs, technical feasibility, product standards, and long-term scalability. Consultant support & escalation handling: Provide expert guidance to consultants, stepping in for complex scenarios and project escalations. Communication & documentation: Engage with customer stakeholders and end users to understand how teams work in practice, challenge assumptions where needed, explain solution choices clearly, and document reusable approaches for the wider implementation team. Internal & Product-Focused Responsibilities: Continuous improvement & training: Identify process enhancements, including opportunities to leverage AI, and train consultants to improve their skills. Product insights & strategy: Share customer feedback with internal teams, explore how AI and emerging technologies can support scalable solutions, and contribute to product development by identifying trends and shaping future product directions.

Requirements

• At least 3 years of hands-on experience implementing complex SaaS systems.
• Strong judgment and decision-making skills.
• Ability to operate in ambiguity, balancing customer needs with standards and scalability, identifying solution-fit risks, and making sound calls on when to move forward, adjust course, or escalate.
• Ability to take ownership of complex solution designs from understanding the underlying business process and user needs through configuration and quality review.
• Ability to distinguish between what a customer asks for and what will create the best, most sustainable solution.
• Comfort working hands-on with SaaS platforms and understanding how systems, data, configurations, and integrations work.
• Ability to go deep technically when needed, but always connect technical decisions back to the business process and end-user experience.
• Business process & functional analysis expertise.
• Ability to dig into how users and teams work today, identify the underlying business need, and translate complex processes into practical solution designs.
• Comfort connecting business requirements with system capabilities rather than treating requirements as purely technical specifications.
• Consideration for the people who will use the solution day to day, thinking about workflows, usability, adoption, and operational impact.
• Enjoyment of working directly in software systems, digging into the details, and truly understanding how the product works end to end.
• Strong communication and interpersonal skills and ability to explain complex technical concepts clearly to both clients and internal stakeholders.
• Willingness to travel globally.
• Willingness to work in a hybrid working model.

Nice To Haves

• Familiarity with SQL is a plus.
• Project management experience – A proven track record of leading and delivering large implementation projects.
• Product enhancement experience – Prior involvement in improving or extending SaaS products.
• Supply chain knowledge – Familiarity with supply chain processes.
• Industry experience – Background in life sciences and/or pharmaceuticals.
• Team leadership – Experience leading or coaching others is a plus.

Responsibilities

• Understand complex customer workflows and operational challenges, then design Process AND Binocs solutions that improve how end users work while remaining scalable, maintainable, and aligned with product capabilities.
• Develop deep product expertise and translate complex business challenges into practical, scalable solutions that deliver clear business value.
• Translate business processes and user requirements into thoughtful process designs and system configurations, balancing usability, customer needs, technical feasibility, product standards, and long-term scalability.
• Provide expert guidance to consultants, stepping in for complex scenarios and project escalations.
• Engage with customer stakeholders and end users to understand how teams work in practice, challenge assumptions where needed, explain solution choices clearly, and document reusable approaches for the wider implementation team.
• Identify process enhancements, including opportunities to leverage AI, and train consultants to improve their skills.
• Share customer feedback with internal teams, explore how AI and emerging technologies can support scalable solutions, and contribute to product development by identifying trends and shaping future product directions.

Benefits

• Competitive base salary with performance bonuses
• 12 holidays and 26 days of Paid Time Off (PTO)
• Full health, dental, and vision insurance: 100% of employee premiums covered, 50% for dependents
• Basic life insurance at no cost, with optional additional coverages
• Healthcare Flexible Spending Account (FSA) for tax-free medical expenses
• 401(k) retirement plan with fixed employer contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed