Implementation & Training Associate

Privia Health•Houston, TX

1d•$65,000 - $75,000•Hybrid

About The Position

Privia Health is seeking an Implementation & Training Associate to join their Implementation team. This role is crucial for launching physicians into Privia's high-performance network. The Associate will serve as the primary point of contact, project manager, and trainer during the implementation and go-live phases for new providers. The position requires significant travel, with a strong preference for candidates residing in CST or PST time zones, particularly in Texas.

Requirements

Bachelor's degree highly preferred OR equivalent relevant experience
1+ years experience with practice management or EHR implementation and training
Technical project management in a healthcare setting is preferred
Prior experience in hospital or physician office setting including knowledge of physician office workflow and processes.
Experience with project management tools
Knowledgeable about extended medical terminology
Ability to work with different levels of clinical personnel including providers
Must comply with HIPAA rules and regulations
Ability to work in a very fast-paced and changing work environment
Collaborative, customer-focused and able to create visible value
Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.
Extensive project coordination experience
Process oriented with the ability to drive a project to completion
Conflict management skills
Problem solving skills with a proven track record
Attention to detail
Ability to work independently and as a team member
Self-directed and resourceful
Excellent communication and client facing skills
Excellent organizational skills
Technical aptitude

Nice To Haves

AthenaHealth EMR Experience is a Plus

Responsibilities

Partner with and launch assigned practices based on the number of providers and complexity of the practice into Privia Medical Group.
Provide project management, training, and support throughout the implementation and go-live of physician practices on our electronic medical record and practice management / billing platform.
Set practices up for long-term success with cost savings and population health strategies.
Lead and coordinate activity between the practice and the rest of the Privia teams, including Finance, IT, Billing, and Credentialing teams.
Train physicians, providers, and office staff on Privia’s processes and technologies in preparation for launch and after launch.
Deliver post-live training to physicians, providers, and office staff focused on efficiency, delegation, and population health initiatives.
Manage EMR questions and support via training listserv for the market for launched clients.
Manage lab ancillary project, lab launches, improve adoption and long term issue triaging.
Manage a detailed project plan and communicate status to the client and Privia management team.
Manage multiple projects at once.
Manage change and client expectations effectively.
Establish aggressive timelines and confront critical-path items and deadlines.
Willingness and ability for overnight travel to customers in new markets and within your market as Privia expands.
Perform other duties as assigned.