Training & Implementation Lead
About The Position
The Training & Implementation Lead will be responsible for rolling out OrthoFi products and services to orthodontic practices nationwide, and for partnering with orthodontists and staff to ensure they are successful. OrthoFi trainers manage the entire end-to-end implementation, aligning key stakeholders, scheduling, following project plans, and turning challenges into wins. Typical implementations include several weeks of remote system training and setup and a few days of onsite training/coaching at an orthodontic practice, followed by a period of post implementation support with tight alignment with the Adoption team and Account Management Team. This position is also responsible for working closely with the Training Development team to conduct continuous improvement of training materials and formats based on customer feedback, and Implementation and Customer Satisfaction Surveys. In addition to onboarding new practices, OrthoFi TILs will support continuing education needs, including hosting office hours, new staff training, and other training needs as assigned. At times, trainings and duties fall outside the standard work hours in the employee’s timezone.
Requirements
- Bachelor’s degree required or equivalent work experience
- A strong desire to work in a challenging, fast-paced environment
- 2-4 years of client-facing training experience in software/service/processes strongly desired
- Excellent presentation skills, professionalism, and poise.
- Aptitude for building rapport and trust among others quickly, and others love to work with you
- Results Oriented, demonstrating creative problem solving and innovative thinking
- Professional / Adaptable communication skills to effectively interact in person, by phone or email
- Excellent work planning and analytical skills is a must; ability to prioritize based on business need
- Demonstrated ability to work successfully as part of a team and assist others
- Willingness to travel ~50% of the time in normal seasons (2-3 day, 2 weeks / month) with occasionally peak seasons requiring 75%.
- Must be authorized to work in the United States. The Company is unable to provide sponsorship for workers.
Nice To Haves
- Experience with instructional design is nice to have
Responsibilities
- Rolling out OrthoFi products and services to orthodontic practices nationwide.
- Partnering with orthodontists and staff to ensure they are successful.
- Managing the entire end-to-end implementation, aligning key stakeholders, scheduling, following project plans, and turning challenges into wins.
- Conducting continuous improvement of training materials and formats based on customer feedback, and Implementation and Customer Satisfaction Surveys.
- Supporting continuing education needs, including hosting office hours, new staff training, and other training needs as assigned.
Benefits
- Full medical, dental, and vision plans
- Flexible PTO
- Employer HSA contribution
- 9 Company Paid holidays
- 401(k) match, 3% after 90 days of employment
- Supportive culture with one-of-a-kind growth opportunities
- Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay
- Company and team outings
- Peer-to-peer recognition program
- Vendor discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
