Associate Director, Onboarding, Implementation & Training

College Board•New York, NY

2d•$56,000 - $95,000•Remote

About The Position

The Associate Director, Onboarding, Implementation & Training will support successful adoption and long-term engagement of higher education partners using College Board products, including Search, Connections, and related Enrollment Solutions offerings. This role brings together customer experience, product adoption, and instructional design to ensure institutions are equipped to effectively use our enrollment services tools in support of their admissions and recruitment goals. Your work directly supports sales, customer success, retention, 3rd party partner success, and individual client needs across the Recruitment and Enrollment Solutions team (RES).

Requirements

A bachelor’s degree is required.
3-5+ years of experience in onboarding, implementation, training, customer success, or related roles
Strong understanding of higher education admissions, enrollment management, and recruitment challenges and needs
Excellent communication, presentation, and written skills, with the ability to engage diverse audiences
Experience designing and delivering virtual and in-person training, including webinars
A willingness to travel 3-5 times per year to support key events and team initiatives.
Experience with CRM and enrollment platforms such as Slate and Salesforce
Familiarity with Highspot, LearnUpon, or other Learning Management Systems (LMS)
Proficiency with Zoom Webinars, Slack, SharePoint, Canva, Drupal, and Jira
Experience creating digital learning content, including video development and editing
Experience using tools like Monday.com or similar systems
A passion for expanding educational and career opportunities and mission-driven work
Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.
Clear and concise communication skills, written and verbal
A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
Authorization to work in the United States

Nice To Haves

Deep understanding of higher education recruitment strategies, challenges, and trends
Familiarity with College Board products and services that support higher education, including Search and Connections
Customer-centric mindset with a focus on driving adoption and measurable outcomes
Ability to translate complex tools and concepts into clear, engaging learning experiences
Strong organizational, project management, and prioritization skills
Collaborative, adaptable, and comfortable working in a fast-paced environment across multiple teams
Manages multiple priorities and delivers high-quality outcomes
Navigates ambiguity and translates it into actionable plans
Effectively uses productivity tools such as Monday.com, Outlook, Slack, SharePoint, Zoom Webinars, and other internal knowledge systems

Responsibilities

Lead end-to-end onboarding experiences for new higher education partners, ensuring a seamless transition from sales to successful product adoption
Develop and execute customized implementation plans aligned with the features available in each Search subscription plan
Serve as a trusted advisor, helping clients integrate College Board tools into their admissions and enrollment workflows
Partner with Customer Success and Sales to support onboarding milestones, implementation timelines, and early adoption indicators
Design and deliver engaging training programs (live, virtual, and in-person) tailored to multiple higher education audiences
Facilitate webinars, workshops, and presentations using Zoom and similar platforms
Develop scalable, self-service resources (guides, videos, toolkits, LMS content) to support ongoing client success
Apply instructional design best practices to create effective, user-centered learning experiences
Produce high-quality content, including presentations, guides, videos, and digital assets
Contribute to the development of training content and pathways within a Learning Management System (LMS)
Champion a high-quality customer experience across onboarding, Implementation and training touchpoints
Gather and synthesize client feedback to identify needs and improve training programs and product adoption
Partner cross-functionally with Product, Go to Market, Sales, and Customer Success teams