Implementation Specialist - TPRM

Ncontracts

11d•$55,000 - $65,000

About The Position

The TPRM Implementation Specialist uses implementation practices to onboard Ncontracts clients. The role manages project tasks and milestones, collaborates with team members on system conversions, and provides consultative guidance on Ncontracts products and services to address clients’ business requirements. The specialist builds rapport, understands client needs, tactfully addresses challenges, and encourages clients to adopt and use Ncontracts solutions to support productivity, satisfaction, and retention.

Requirements

At least 2 years of implementation or training experience.
Proficiency with PC software, particularly Microsoft Office Suite and web tools for conferencing and training.
Strong communication and interpersonal skills.
Organizational and time management skills.
Ability to manage project completion under tight deadlines.
Ability to work efficiently and effectively independently and on project teams.

Nice To Haves

Experience in Vendor Management, Business Continuity, Enterprise Risk Management, and/or Lending Compliance.
Knowledge of Ncontracts’ solutions.

Responsibilities

Lead client transitions from existing systems to the Ncontracts product suite, ensuring smooth conversions through client service and change management.
Serve as the primary client contact and subject matter expert on Ncontracts products, building relationships based on trust and clear expectations.
Conduct client training by phone, web, or in person.
Analyze client needs, recommend solutions, and advise on best practices and process changes to achieve implementation goals.
Define, document, and communicate client requirements and objectives to the project team.
Maintain accurate project status in Ncontracts’ project management system and keep projects on track for timely completion.
Collaborate with leadership, support teams, and sales partners to align client expectations, address issues, and provide product expertise.
Recommend improvements to implementation processes, project management practices, and methodologies to enhance client experience, satisfaction, and retention.
Transition clients to ongoing Client Support resources after successful implementation.

Benefits

Responsible PTO plan that meets or exceeds state and local medical and family leave laws.
11 paid holidays.
Community and social events.
Mental health benefits.
Medical, dental, and vision insurance.
Company-paid group life insurance.
Short- and long-term disability.
Flexible Spending Account and Health Savings Account.
Aflac benefits, including critical illness, cancer protection, and hospital choice.
Pet insurance.
401(k) with company match, with eligibility on Day 1 of employment.
2 paid volunteer time-off days.