About The Position

The Implementation Specialist I develops and implements course content for professional and higher education markets. Working on cross-functional project teams, the role builds and delivers print and/or digital course materials using templates, guidelines, and established processes. The work may involve proprietary course-building software, content-development software, content management systems, and learning management systems. The position operates across product lines in a matrixed, deadline-driven environment and may also help with support and maintenance requests to meet client service-level commitments.

Requirements

  • Bachelor’s degree in Instructional Design, Instructional Technology, Graphic Arts, or a related area such as publishing or education.
  • 1–2 years of experience building online courses in a fast-paced environment.
  • Expertise creating complex content in PowerPoint.
  • Ability to manage multiple assignments simultaneously and prioritize effectively.
  • Ability to work in a fast-paced team environment as both an individual contributor and collaborative team member.
  • Ability to learn and implement new technologies and adapt processes for continuous improvement, particularly through AI tools such as Copilot or Claude.
  • Strong communication and organizational skills.
  • Positive attitude.

Nice To Haves

  • Expertise working in InDesign to create printed textbook files.
  • Experience building courses in Articulate Rise or Storyline.
  • Graphic design experience.

Responsibilities

  • Develop and update course content materials according to project specifications, standards, and guidelines, with oversight from a senior-level position.
  • Format content according to project design specifications.
  • Maintain course and academic content in established storage systems and databases, following institutional protocols, processes, and procedures.
  • Collaborate with Course Development team members during course development.
  • Prepare PDF files and deliverables for print vendors, internal stakeholders, and partners as needed.
  • Participate on project teams by assisting with planning, scheduling, and problem solving.
  • Use appropriate authoring tools, production software, content management systems, digital asset systems, learning management systems, and other required technical tools and software.
  • Contribute to support and maintenance requests as needed to meet client service-level contracts.
  • Complete other duties as assigned.
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