Implementation Specialist

CREXENDO, INC • Tempe, AZ

1d

About The Position

The Implementation Specialist is responsible for leading and executing customer onboarding and system implementations for Crexendo’s cloud telecom solutions. This is a highly visible, customer-facing role that blends project management, technical configuration, and client consulting. You will serve as the primary point of contact during implementation — ensuring projects are delivered on time, configured correctly, and positioned for long-term customer success.

Requirements

• 3–5 years of experience in telecommunications, VoIP, UCaaS, CCaaS, or network technology.
• Strong written and verbal communication skills.
• Ability to manage multiple concurrent projects.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• High School diploma required

Nice To Haves

• Previous project management or client onboarding experience preferred.
• Associate’s or Bachelor’s degree preferred.
• Technical certifications are a plus.

Responsibilities

• Lead end-to-end onboarding for new customers implementing their Crexendo system
• Develop and manage individualized project plans for each client.
• Coordinate cross-functionally with Sales, Porting, and Support teams.
• Provide consultative guidance on system configuration and best practices.
• Deliver customer with baseline training to ensure successful adoption.
• Troubleshoot mid-level telecommunications and configuration issues.
• Escalate complex technical issues appropriately.
• Maintain current knowledge of product features, updates, and enhancements.

Benefits

• medical
• vision
• dental
• holiday pay
• paid time off (PTO)
• paid sick time (PST)
• up to 3.5% 401K match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED