Implementation Specialist I (Futura)

National Information Solutions Cooperative (NISC)•Atlanta, GA

19d

About The Position

The Implementation Specialist I is responsible for the effective implementation and launch of Futura Flex products and services within new and existing client organizations. The role coordinates implementation schedules, learns customers’ workflows, configures software to meet their requirements, and supports onboarding through deployment, training, and follow-up. The specialist also works with product support, quality control, and development, and may perform basic custom project work and provide backup to lead implementers. The role may involve travel as needed to meet its goals and objectives.

Requirements

Bachelor’s degree or equivalent professional experience.
1–2 years of implementation experience, preferably hands-on and involving client/customer interaction.
Ability to extract and analyze data from Oracle and/or SQL databases.
Excellent project and time management skills.
Ability to prioritize and multitask in a fast-paced environment.
Strong customer service skills.
Strong interpersonal skills.
Strong work ethic.
Ability to see and communicate; regularly maintain a stationary position, move, and operate computer keyboards or office equipment.

Nice To Haves

Training experience is preferred.
Experience and understanding of the utility industry is a plus.

Responsibilities

Coordinate and schedule customer implementation dates for kickoff, configuration, deployment, and onsite and/or remote training.
Identify customers’ current workflows and processes and configure software to match their requirements.
Onboard new customers through kickoff calls, server/client deployment, configuration, training, and subsequent support.
Provide onsite or remote software training for customers’ employees as needed.
Coordinate the hand-off from implementation to product support, liaising between the customer and product support; continue assisting product support with complex setup and configuration issues as needed.
Provide software training for new or existing Meridian Enterprise employees as needed.
Conduct beta testing of new software versions and alert quality control to potential issues.
Provide input to development to improve new product versions.
Demonstrate and present software and features onsite, remotely, and/or at user conferences.
Perform basic custom project work, including forms, workflows, and AUE.
Provide backup to Level II and III lead implementers.
Manage 1–2 implementations at one time.
Take initiative in thought leadership, innovation, and creativity.
Represent the company at conferences and networking events.
Adhere to Meridian Cooperative corporate policies and procedures.
Travel as often as necessary to meet the goals and objectives of the position.
Perform additional responsibilities assigned by management.