Implementation Specialist I (Futura)

NISC•Atlanta, GA

18d

About The Position

The Implementation Specialist I is responsible for the effective implementation and launch of Futura Flex products and services within new and existing client organizations. The role coordinates implementation schedules and activities, identifies client workflows and configures software to meet requirements, and onboards customers through kickoff, deployment, configuration, training, and follow-up support. The specialist also supports product teams and customers with complex setup issues, tests new software versions, provides product feedback, and represents the company at conferences and networking events. The position may involve onsite or remote work with customers and travel as often as necessary to meet role objectives.

Requirements

Bachelor’s degree or equivalent professional experience.
1–2 years of implementation experience, preferably hands-on and involving client or customer interaction.
Ability to extract and analyze data from Oracle and/or SQL databases.
Excellent project and time management skills.
Ability to prioritize and multitask in a fast-paced environment.
Strong customer service skills.
Strong interpersonal skills.
Strong work ethic.

Nice To Haves

Training experience.
Experience and understanding of the utility industry.

Responsibilities

Coordinate and schedule customer implementation activities, including kickoff, configuration, deployment, and onsite or remote training.
Identify customers’ existing workflows and processes and configure software to match their requirements.
Onboard new customers through kickoff calls, server and client deployment, configuration, training, and subsequent support.
Provide onsite or remote software training for customer employees as needed.
Coordinate the hand-off from implementation to product support after training, liaising between customers and product support.
Assist product support with complex setup and configuration issues as needed.
Provide software training for new or existing Meridian Enterprise employees as needed.
Conduct beta testing of new software versions and alert quality control to potential software issues.
Provide input to development to improve new product versions.
Demonstrate and present software and features onsite, remotely, and at user conferences.
Perform basic custom project work, including forms, workflows, and AUE.
Provide backup to Level II and III lead implementers.
Manage one to two implementations at a time.
Take initiative in thought leadership, innovation, and creativity.
Represent the company at conferences and networking events.
Adhere to corporate policies and procedures.
Travel as often as necessary to meet the goals and objectives of the position.
Perform additional responsibilities assigned by management.