Implementation Specialist (ATM Operations) Hybrid Frisco, Texas

NCR Atleos•Frisco, TX

1d•Hybrid

About The Position

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list. This role is primarily responsible for creating install and maintenance change requests via a proprietary software application for the company’s ATMs. They ensure accurate data is utilized, appropriate departments receive and process requests according to contractual requirements and each step of the ATM install and maintenance process is completed within the given deadlines. The Operations Analyst coordinates with Service Account Managers to fulfill customer requests and works daily with other internal partners, such as IT. Candidates must be able to understand the end-to-end ATM install and maintenance processes including how systems interface for successful setup of new ATMs.

Requirements

College degree or relative work experience required.
Hands-on self-starter with the ability to effectively follow difficult issues to resolution.
Must have excellent communication skills, both written and oral.
Self-motivated and can work autonomously to finish project work.
Able to work under limited supervision and self-motivated.
Ability to work well with others at all levels of the company.
Solid proficiency in Microsoft Office applications, especially advanced functions of Excel.
Ability & willingness to learn new computer software applications as required for the job
Excellent analytical, interpersonal, prioritization, and organizational skills.
Exceptional organizational and time management skills with great attention to detail.
Ability to quickly respond, prioritize and act amid multiple, conflicting demands.
Must be able to successfully pass all applicable background screening tests.

Nice To Haves

2 – 4+ years of experience in either of the following areas: Onboarding, Implementation, Customer Success or Account Management Support/Administration preferred

Responsibilities

Accurately enter data to the company’s proprietary applications in accordance with customer contracts and requests.
Interpret executed contracts, agreements and onboarding documentation to determine specific onboarding needs for each customer and terminal. Ensuring terms in the contract match terms entered into Cardtronics processing systems.
Collaborate and communicate with stakeholders at all levels and departments to build and maintain strong relationships and ensure smooth implementation of terminals.
Ability to work across departmental lines and build consensus is critical to this position.
Participant in client implementation planning, conference calls and meetings.
Work cross-functionally to assist other departments with processes and tasks related to customer onboarding and implementation.
Manage set-up workflows including changes, moves, and Bulkload activities. Ensuring the data is accurate across all applicable systems.
Be knowledgeable about and responsible for internal controls and procedures for the position’s area of responsibility
Provides support for customer escalations on specific setup issues, including researching and responding to the Service Account Manager inquires.
Use personal judgement to solve problems, identify risks and address issues.
Analyze and research issues and resolve with a sense of urgency due to customer impact.
Work with the Service Account Manager to facilitate seamless request processing by ensure the proper use and completion of intake documentation.
Identify and implement policies and procedures that ensure that data entered and updated into the multiple software databases that support Cardtronics is complete and correct.
Ability to work in a fast paced environment, provided efficient productivity while simultaneously providing superior quality service.
Stay current on application functions and features.
Contribute in ways that enhance the integrity of current install and maintenance processes.
Meeting internal or contractual deadlines with accuracy as a key measure
Other duties may be assigned.