Operations Performance Manager (ATM Claims)

Bank of America•Phoenix, AZ

1d•Onsite

About The Position

This job is responsible for driving operational support across multiple locations/site. Key responsibilities include influencing site leadership to achieve and exceed key operating metrics, ensure rigorous reporting & inspection routines resulting in consistent operational execution. Job expectations include leading key initiatives, translate strategy into real-time operational deployments and proactively identify/respond to risk issues, make balanced decisions across people, process and technology. Incumbent may have staffing responsibility and engaged in performance management activities.

Requirements

Current Team Manager in ATM Fraud/BDR Claims
Minimum 2 years current ATM claims experience
Minimum 2 years operations management experience
A thorough knowledge of enterprise product/channel or front/back-office operations
Exceptional written and verbal communications skills sufficient to professional interact effectively with all levels of management
Comfortable with multi-tasking and prioritization
Able to work in an independently in a fast-paced environment, while working cohesively in a team setting
Excellent time management skills; responsible for day-to-day resolution of complex problems, including research
Ability to lead complex projects and continually utilize independent judgment
Ability to engage with Clients as needed in response to cross channel escalations
Must be a self-starter who demonstrates a high level of initiative with the ability to coordinate projects such as associate training, communication plans, process, and performance improvement efforts
Ability to plan and facilitate meetings, prepare materials.
Proficient Microsoft Office skills (PowerPoint and Excel)

Nice To Haves

3+ years current ATM Fraud/BDR Claims Experience
3+ years operations management experience
SharePoint experience
Proven ability to coach and develop others
Strong analytical skills and experience with data management and reporting
Project experience
Risk/Control experience

Responsibilities

Leverages data, analysis and reporting to proactively identify performance trends and enablement opportunities
Demonstrates strong leadership and communication skills, and influences with impact across the organization
Coaches team managers, effectively and gains followership through influence to drive positive results
Develops leaders through influence
Balances multiple needs, requests and goals
Works in a fast paced environment with several competing priorities