ATM Settlement and Claims Analyst

Elevations Credit Union•Broomfield, CO

5d•$19 - $24•Hybrid

About The Position

The Claims Analyst is responsible for overseeing the balancing and cash management of the org-wide ATM fleet as well as processing dispute and fraud claims related to ATM, POS and signature transactions. This position is responsible for the daily activities, cash administration, reconciliations, and monitoring of the ATM fleet.

Requirements

Equivalent to a two-year college degree, completion of a specialized course of study at a business or trade school, or
Minimum of 4+ years of similar or related financial institution experience.
Highly knowledgeable with negotiable instruments, check returns and adjustments processes.
Advanced knowledge performing general ledger reconciliations.
High level of understanding of applicable regulations for negotiable instruments with emphasis on Reg D, Reg CC, Reg E, BSA, and OFAC.
Advanced understanding of CO-OP and CO-OP Shared Branch Operating Rules and Regulations.
Highly proficient with investigating ATM related electronic funds transfers (EFT) customer disputes in accordance with state and federal regulations.
Demonstrated ability to learn/apply new skills and software applications
Demonstrated analytical abilities, decision making and problem solving skills.
Strong knowledge in Microsoft Office Suite
A personal smartphone is a requirement for employment with us.

Responsibilities

Ensures daily processes are accurately completed in a timely manner, including but not limited to; payment processing, reject posting, various daily, monthly and quarterly reports, GL research and daily mail requests.
Under general supervision, process and support all duties related to dispute and fraud cases.
Provide centralized card support to the credit union branches and membership with limited supervision.
Oversees the daily cash management and forecasting activities by preparing cash position reports and transferring funds as appropriate with the Federal Reserve.
Responsible for the placements of daily cash order as well as the ongoing monitoring and cash management for all ATMs by utilizing cash vendor reports and data.
Perform reconciliation of settlement and work-in-progress accounts.
Balance all applicable ATM general ledgers (GL) daily.
Analyze, record and resolve variances in accordance with specific process regarding ATM Cash Reconcilement.
Prepare settlement related daily cash position reports and spreadsheets.
Identify process and procedure gaps and enhancements and collaborate with leadership in an effort to improve overall efficiency and quality.
Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA) and CO-OP Operating Rules and Regulations.
Adhere to the organizations policies and procedures as well as applicable state and federal regulations and comply with the Bank Secrecy Act (BSA) and other compliance requests and requirements.
Processes all transactions accurately and within the prescribed time frame meeting the Operations Service Level Agreements

Benefits

4 weeks paid time off for full-time employees
work anniversary paid time off
paid volunteer time off
12 paid holidays
Comprehensive medical, dental, and vision plans
employer contributions to supercharge your Health Savings Account
Up to a 4% match on 401(k) contributions
Up to twelve weeks of fully paid parental leave
An extensive Employee Assistance Program that provides personalized care options for your whole household
Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year