ATM/ITM Operations Specialist

Burke & Herbert Bank & Trust•Alexandria, VA

3h•$24 - $30•Hybrid

About The Position

The ATM/ITM Operations Specialist is responsible for managing, maintaining, and optimizing the company's network of Automated Teller Machines (ATMs) and Interactive Teller Machines (ITMs). This includes overseeing daily operations, ensuring proper servicing and maintenance, managing vendor relationships, supporting branches and staff, and analyzing system performance for continuous improvement.

Requirements

Three to five years of experience in a financial institution or related field.
Strong problem-solving skills with attention to detail.
Associate's degree or demonstrated equivalent experience.
Familiarity with ATM/ITM (NCR/Diebold) systems and digital teller operations.
Strong organizational and interpersonal skills.
Proficiency with Microsoft Office applications, particularly Excel and Word.
Basic knowledge of computer systems and ATM/ITM operations.
Familiarity with Regulation E compliance requirements.
Analytical skills for identifying and resolving service or performance issues.
Stay informed on developments in ATM/ITM systems and make recommendations for network expansion or upgrades.

Responsibilities

Acts as the main point of contact for branch and digital teller staff, dispatching technicians, and coordinating Managed Services tickets to troubleshoot and repair ATMs and ITMs.
Coordinate the proper installation, servicing, and maintenance of the ATM/ITM fleet; provide technical support and manage vendor relationships.
Analyze performance metrics and prepare periodic reports for senior management on the utilization and performance of the ATM/ITM network.
Perform balancing for ATMs and ITMs, monitoring and resolving discrepancies or errors.
Lead projects for new machine deployments, upgrades, or system changes, including testing and validation of new installations.
Manage the Cash-in-Transit (CIT) process and vendor service-level agreements (SLAs).
Support internal teams with ATM/ITM-related tasks, such as transaction research and technical troubleshooting.
Conducts performance evaluations of vendor services and recommends improvements.
Assists with compliance reporting and audit preparation related to ATM/ITM operations.
Trains team members on operational procedures and maintenance techniques.
Other duties as assigned.