Implementation Project Specialist - Synergy

Arthrex•Fort Myers, FL

About The Position

Arthrex is seeking an Implementation Project Specialist to manage and resolve issues related to Arthrex Synergy Integration software and to install and maintain Arthrex visualization equipment and software at designated clients. The role manages assigned projects as a lead or oversees appointed team members, develops project schedules with the Project Supervisor and client, tracks project scope and goals, and plans and implements technology-based solutions using project management methodologies. The specialist supports end-user training and maintains productive relationships with project sponsors and key stakeholders. The position also deploys software; diagnoses and resolves hardware, software, network, and system problems; replaces defective components when needed; and configures and tests computer hardware, networking, and operating-system software. It includes external customer communication, routine administrative work and DHR document updates, and travel of up to 50%.

Requirements

High school diploma.
At least 2 years of relevant experience.
Formal project management training.
Experience with software implementation in enterprise environments.
Knowledge of computer networks and systems administration.
Proficiency with technical documentation.
Ability to communicate technical and project requirements, including tasks, duration, and resource requirements.
Strong strategic thinking, collaboration, communication, and attention to detail.
Accountability for project deliverable timing and a demonstrated bias for action.
Ability to balance business and technical risks while complying with internal systems.
Ability to independently lead complex, cross-functional teams.
Awareness of the full project life cycle, execution, and product maintenance.
Awareness of application integration with medical devices.
Knowledge of HL7 and DICOM interfaces.
Ability to produce technical training materials.

Nice To Haves

Bachelor's degree in Computer Science, a technical field, Electrical Engineering, or Mechanical Engineering.
Knowledge of hospital protocols, PHI, and FDA guidelines.

Responsibilities

Conduct and manage assigned projects as a lead or oversee other appointed project members.
Use expert knowledge to influence decisions and advance projects or tasks.
Develop strategic project schedules in collaboration with the Project Supervisor and client.
Assess and track project or client scope-of-work requirements against project goals.
Investigate, plan, communicate, and implement project solutions using technology and project management methodologies.
Support end-user training as needed.
Develop and maintain productive working relationships with project sponsors and key stakeholders.
Deploy software; diagnose, troubleshoot, and resolve hardware, software, network, and system problems; and replace defective components when necessary.
Configure and test computer hardware, networking, and operating-system software.
Communicate with external customers and other sources in person, in writing, by telephone, or by email.
Perform administrative tasks, including maintaining information files, processing paperwork, and updating DHR documents.
Travel up to 50%.