Implementation Project Manager
About The Position
The Project Manager will be responsible for leading the end-to-end planning, execution, and delivery of patient support program (PSP) implementations for pharmaceutical and life sciences clients. This role will lead the full lifecycle of PSP implementations, including discovery, design, build, testing and launch phases. This role oversees cross-functional workstreams including operations, technology, data integrations, vendor partnerships, and client engagement to ensure successful program design, build, and launch. The Project Managers serves as a central coordination point across internal teams and external stakeholders, driving timelines, mitigating risks and ensuring operational readiness aligned with client expectations and contractual requirements. The Project Manager will be the primary liaison with key leaders to ensure uniform awareness.
Requirements
- Bachelor's degree in related field
- 5+ years of project management experience, preferably in healthcare, specialty pharmacy, or HUB services
- Ability to manage multiple concurrent projects in a fast-paced environment
- Time Management – Ensuring all projects are delivered on time and deadlines are met.
- Comprehensiveness – Ensuring all projects satisfy all objectives and contractual obligations.
- Customer Engagement – Ensuring that customers (internal or external) are included throughout the project and that clear, well-defined expectations are set.
- Communications – He/she must communicate with customers, internal stakeholders, individual contributors, and leadership to facilitate projects.
- Transparency – Keeping stakeholders informed.
- Organization and Proper Documentation – He/she must manage a variety of tasks, priorities, and objectives across multiple projects, multiple contributors, and multiple project owners.
- Uncompromised Quality – Paying close attention to detail and delivering quality work.
- Self-Starter – He/she must drive project progress independent of supervision.
- Presentations – He/she must be capable of delivering clear, concise presentations to executive leadership.
- Technologically Proficient – Ability to leverage emerging technologies, automation and digital tools to improve efficiency and support scalable processes.
- Leadership – ability to leader groups of stakeholders to gain consensus
Nice To Haves
- Master of Business Administration (or similar Master’s degree).
- PMP or equivalent project management certification
- Experience with CRM platforms, data integrations, and operational technologies
- Experience with project management tools such as Smartsheet, Click Up, MS Project
Responsibilities
- Defines project scope, goals, deliverables and timelines that support business objectives in collaboration with senior leadership and internal stakeholders.
- Develop and maintain detailed project plans, timelines, key milestones and deliverables across all workstreams
- Leverage AI automation, and implementation technologies to improve project efficiency, streamline workflows, and enhance stakeholder visibility and reporting.
- Establish governance structures, meeting cadence, and reporting frameworks to ensure alignment and accountability
- Facilitate cross-functional coordination across operations, technology, data, compliance, and client services teams
- Coordinate with external partners including specialty pharmacies, data aggregators, copay vendors, field reimbursement, and clinical support teams
- Lead recurring project status meetings, including implementation status updates, risk reviews and milestone tracking
- Develop and maintain implementation project tracker templates that are aligned to the organization’s evolving portfolio of products and services
- Ensure all project artifacts are organized and accessible via shared collaboration tools
- Facilitate structured meetings with clear communication of meeting purpose, agendas, notes, and action items
- Actively monitors, tracks, and manages project tasks, timelines, scope, attainment of milestones and overall quality of project activities and deliverables. Provides project updates to various stakeholders weekly.
- Develops, initiates, and manages communication plans that facilitate communication between departments and includes team responsibilities, target dates, project status reports and resource needs.
- Develop and maintain change request log to document out of scope deliverables during the pre-launch phase
- Lead and facilitate cross-functional lessons learned sessions post-implementation engaging all workstreams and document findings to apply learnings on future launches
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
