Implementation Project Manager

Pathways 2 Solutions•Franklin, TN

4d•Remote

About The Position

Pathways 2 Solutions (Pathways) distinguishes itself from other firms by two things: our serious thirst for impact and our dedication to making Veterans’ lives better. We are expert leaders, communicators, marketers, and program managers, joined in a focused pursuit of the best strategies for our clients. Our mission is to help other mission-driven organizations, whether in the government, nonprofit, or business sector. Our approach requires leveraging the latest communications, digital media techniques, proven implementation practices, and the best people to help our clients. That’s where you come in. Pathways is hiring an Implementation Project Manager to support program management and implementation activities for a portfolio of work focused on connected care technology, digital health services, virtual care tools, training, communications, and adoption support for the Department of Veterans Affairs. Job Purpose We are seeking an experienced, organized, and mission-driven Implementation Project Manager to support the planning, execution, coordination, and evaluation of connected care technology implementation initiatives across complex healthcare environments. In this role, you will help manage implementation projects that drive awareness, readiness, adoption, and sustainment of digital health and virtual care tools among healthcare staff, Veterans, family members, caregivers, facility and network stakeholders, and other end users. The Implementation Project Manager will support the development and execution of implementation strategies, project plans, readiness assessments, training programs, campaign toolkits, stakeholder engagement activities, and reporting deliverables. This role requires strong project management skills, healthcare implementation experience, excellent communication abilities, and the capacity to coordinate across multiple teams, stakeholders, and workstreams. You will work closely with government clients, subject matter experts, product teams, field stakeholders, trainers, communications professionals, and implementation specialists to ensure projects are delivered on time, aligned with VA priorities, and designed for sustainable adoption.

Requirements

Bachelor’s degree required in healthcare, public health, health administration, business, communications, project management, information systems, implementation science, or a related field.
10+ years of professional experience in project management, implementation, healthcare operations, digital health, training, change management, or related fields.
Demonstrated success managing complex projects, workstreams, timelines, deliverables, risks, and stakeholder expectations.
Background supporting programs in healthcare, government, technology, consulting, or other complex organizational environments.
Strong ability to coordinate cross-functional teams and drive work forward in fast-paced, client-facing settings.
Skilled in developing project plans, status reports, briefings, trackers, implementation materials, and executive-level communications.
Proven ability to support adoption, training, deployment, process improvement, and change management activities.
Comfortable facilitating meetings, presenting updates, documenting decisions, and following up on action items.
Track record of building productive relationships with clients, partners, leadership, subject matter experts, and end users.
Proficiency with Microsoft Office Suite and collaboration tools such as Microsoft Teams and SharePoint.
Highly organized, detail-oriented, proactive, and able to manage multiple priorities with minimal supervision.
Applicants must have authorization to work for any employer in the United States.
We are currently unable to sponsor or to take over sponsorship of an employment visa.
Applicants must be authorized to work in the United States and must reside and perform their work in one of the approved states at the time of hire.

Nice To Haves

Master’s degree preferred in health informatics, public health, healthcare administration, business administration, project management, implementation science, or a related field.
Experience working with the Department of Veterans Affairs or other federal healthcare organizations.
Familiarity with VA systems, processes, stakeholders, or healthcare delivery environments.
Experience with telehealth, virtual care, connected care, My HealtheVet, digital health tools, or patient engagement technologies.
Project management certification, such as PMP, CAPM, CSM, or related credential.

Responsibilities

Manage implementation projects supporting digital health, connected care, virtual care, training, communications, and technology adoption initiatives.
Develop and maintain project plans, schedules, trackers, status reports, meeting materials, and implementation documentation.
Coordinate implementation activities across internal teams, clients, stakeholders, subject matter experts, and end users.
Support planning and execution of readiness assessments, implementation strategies, deployment activities, and adoption efforts.
Track project milestones, risks, issues, dependencies, deliverables, and performance metrics to ensure timely and high-quality execution.
Facilitate meetings, trainings, office hours, workshops, and stakeholder engagement sessions, as needed.
Support the development and refinement of implementation materials, training resources, toolkits, job aids, communications, and reporting products.
Monitor stakeholder feedback, adoption barriers, and implementation challenges; recommend process improvements and solutions.
Prepare and present project updates, findings, recommendations, and implementation outcomes to leadership and stakeholders.
Collaborate with cross-functional teams to ensure alignment with project goals, client priorities, and contract requirements.
Apply project management, change management, implementation science, and human-centered design principles to support sustainable adoption.
Ensure all assigned activities and deliverables are completed accurately, professionally, and on schedule.