Implementation Project Manager

Bottomline • Portsmouth, NH

9h • Hybrid

About The Position

Bottomline is a global leader in business payments and cash management, seeking a motivated and multi-talented Implementation Project Manager to manage customer implementations of Bottomline’s Paymode solution. This role involves working closely with customers, vendors, banks, financial institutions, and internal teams to ensure a smooth and successful client experience. The position is based in Portsmouth, NH, with a hybrid work model requiring two days a month in the office. Candidates must be authorized to work in the United States on a Full-Time/Permanent basis without restriction, as visa sponsorship or transfers will not be provided.

Requirements

• 1-2+ years of Project Management or similar experience
• Must be skilled in client-facing communication
• Must have strong customer presentation skills
• Must possess excellent written communication skills
• Must have excellent analytical and problem-solving skills
• Must have the ability to provide quick resolution to problems
• Must be customer service oriented
• Must believe in teamwork, collaboration, adaptability, and initiative
• Must be able to work independently
• Technical proficiency in MS Excel is required

Nice To Haves

• Experience in banking application implementations
• Knowledge of ACH/WIRE/ Foreign drafts/SWIFT and other payment methods
• MS SharePoint experience
• MS Project experience
• Experience with ERP integration
• Experience with related payments platform

Responsibilities

• Educate, lead, and manage Paymode implementation projects to scheduled completion.
• Develop solid relationships with customers during implementation projects and transition to other teams when appropriate.
• Plan and achieve project schedules, activities, and tests, while keeping customers informed and projects on schedule.
• Ensure execution of project activities by coordinating work assignments with customers.
• Establish and balance priorities and activities between multiple simultaneously progressing projects.
• Troubleshoot and track project issues, communicating with customers and escalating if required; manage issues to a timely resolution.
• Ensure established success criteria have been met within timeline and budget.
• Document project deliverables and hand off to Customer Support for any potential or ongoing support needs.
• Gather and communicate customer requirements with internal teams as well as external vendors, banks, and financial institutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed