Implementation Project Mangaer

OneDigital

1d

About The Position

The HCM Implementation Project Manager is responsible for the success, readiness, and risk management of complex or high-impact client implementations. This role functions as the client governance lead during onboarding and protects both client outcomes and MP operational stability. The PM manages executive-level client stakeholders, proactively addresses implementation risk, and has authority to recommend adjustments to implementation scope or timing, including go-live delay recommendations when client or operational readiness concerns exist.

Requirements

• Understanding of payroll compliance risks and the potential downstream consequences of improper system setup or inaccurate configuration.
• Knowledge of typical client operational structures and HR workflows and how system configuration must align with those processes.
• Awareness of implementation risk indicators and early warning signs that a go-live may be jeopardized.
• Familiarity with change management principles and how organizations adapt to new processes and responsibilities.
• Understanding of how implementation decisions affect ongoing service delivery and internal support teams.
• Demonstrated capability in conflict resolution and de-escalation with clients and internal stakeholders.
• Ability to communicate effectively with executive-level contacts using clear, concise, and business-focused messaging.
• Skill in negotiation and influence to guide clients toward best practices and required actions.
• Ability to assess operational and compliance risk and determine appropriate next steps.
• Capability to coach and mentor clients and colleagues to improve readiness and adoption.
• Ability to deliver difficult or corrective messages professionally and constructively.
• Ability to establish and maintain appropriate boundaries with clients regarding timelines, responsibilities, and requirements.
• Ability to influence stakeholders without direct authority to achieve project objectives.
• Ability to make readiness and risk-based decisions regarding implementation timing and go-live.
• Ability to lead clients through operational change and transition to new processes and system ownership.
• 4+ years HCM, payroll, or SaaS implementation experience
• Demonstrated experience handling escalated clients
• Evidence of mentoring or leadership
• Ability to manage high-impact or complex accounts

Nice To Haves

• PMP or similar certification preferred but not required

Responsibilities

• Lead implementation conversations with executive and business owner stakeholders
• Establish and enforce client expectations and responsibilities
• Address resistance, conflict, and scope challenges
• Deliver difficult messages regarding readiness, compliance, or required changes
• Identify implementation risks early
• Develop mitigation plans
• Monitor readiness indicators
• Recommend go-live delays when readiness risks exist
• Prevent escalations and implementation failure
• Determine appropriate implementation approach based on client complexity
• Align internal departments to support implementation success
• Guide Sales and internal teams on client readiness requirements
• Coordinate cross-functional alignment across departments
• Resolve internal workflow conflicts impacting delivery
• Protect downstream service teams from preventable implementation issues
• Mentor and coach Project Managers
• Support onboarding and training of implementation staff
• Participate in improving implementation playbooks and tools
• Lead post-implementation retrospectives

Benefits

• health, wellbeing, retirement, and other financial benefits
• paid time off
• overtime pay for non-exempt employees
• robust learning and development programs
• reimbursement of job-related expenses
• employee perks and discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed