Implementation Project Manager
About The Position
AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline. AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, AutoAlert is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. AutoAlert’s mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications.
Requirements
- Minimum of 3 years of high-level automotive experience preferred.
- Sufficient product and industry knowledge.
- Strong problem solving and troubleshooting capability.
- Competency with computer applications and programs.
- Proficiency in Salesforce.
- Desire to continue to grow skillset with ongoing education and training.
- Excellent communication and presentation skills.
- Organizational and time-management skills for meeting deadlines in a fast-paced environment.
Responsibilities
- Drive the implementation timeline of the project and build value in the AutoAlert platform through product expertise, and a full understanding of the dealership structure.
- Support dealers throughout the initial build process maintaining regular communication with dealers, managing multiple projects in various phases.
- Collaborate with multiple teams at our company to directly influence the successful launch of a dealership onto our platform and their transition into the Adoption process.
- Effectively build enthusiasm and trust in the product, provide accurate evaluation of the readiness of the dealer’s data and employees, and consistently collaborate with teams including Implementation Specialists, Adoption Coaches, Sales, Account Management, Corporate Training and Client Care.
- Introduce products and set expectations of timeline, billing and dealer participation.
- Communicate clearly and concisely with dealer for verification of products.
- Hold customer and supporting internal team members accountable to timeline.
- Work with the team to meet monthly MRR activation goals.
- Collaborate with Account Management and Save teams to mitigate churn.
- Be able to quickly identify and report any blockers that may result in a delay in launch.
- Provide best practices on our products as applicable to the customer’s purchase.
- Assist in development of process templates.
- Provide status reports on deployment progress to key stakeholders.
- Ensure all communication and progress is appropriately logged and documented in Salesforce.
- Troubleshoot customer issues during deployment as needed.
- Keep all internal team members assigned to accounts up to date on the status.
- Offer a warm handoff to team members that will continue the relationship after adoption is successful.
- Other duties as assigned.
Benefits
- Robust benefits package to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
