Implementation Manager, Engine X

Engine • Chicago, IL

6d • $140,000 - $150,000 • Hybrid

About The Position

As an Implementation Manager for Engine X, you will own activation and growth of Engine’s charge card and spend management product across its customer base. You will work directly with customers to activate accounts, drive card issuance, educate and enable teams, and grow spending from first use to sustained adoption. You will partner with Sales and Account Management to identify opportunities and develop tailored activation plans, and serve as the primary point of contact for inbound applications from accounts without a dedicated representative. You will use data to monitor growth, identify opportunities, and reduce friction in the customer journey. You will also share customer feedback and field learnings with the product team to help shape the product. Success is measured by application volume, platform spend growth, cards issued, and overall adoption. The role requires working three days per week from Engine’s Chicago office at 500 W Madison St, Chicago, IL 60661.

Requirements

• At least 3 years of experience in sales, account management, customer success, or a fintech/payments-adjacent role.
• A consultative approach to educating customers and building conviction.
• Proven ability to work cross-functionally across sales, product, and customer-facing teams.
• Comfort using CRM tools, performance dashboards, and reporting systems.
• A metrics-driven mindset and ability to own a target and build a strategy to achieve it.

Nice To Haves

• Experience with corporate cards, spend management, or B2B financial products.

Responsibilities

• Own Engine X activation and growth across existing customer accounts, partnering with Account Managers on tailored activation plans.
• Manage inbound Engine X applications from accounts without a dedicated representative and help convert interest into activated, ramping customers.
• Meet with customers to explain Engine X, enable their teams, and grow spend from initial use to sustained usage.
• Partner with Sales to increase cards issued per account and expand adoption across departments and business units.
• Use data to monitor growth, identify opportunities, and remove friction in the customer journey.
• Share customer feedback and field learnings with the product team as actionable input for product development.
• Own and drive results for application volume, spend growth, cards issued, and customer adoption.

Benefits

• Equity for all employees.
• Some roles are eligible for bonuses or commissions.
• Competitive base pay tied to role and experience.
• Benefits are available; the posting directs applicants to Engine’s website for the full list.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed