Implementation Manager - Contract Logistic

. Crane Worldwide Logistics . • Houston, TX

3d • Onsite

About The Position

Serve as project manager for the end-to-end implementation of new contract logistics clients, from contract award through go-live and post-launch stabilization. Partner with solution design and operations leadership, with input from sales as needed, to translate the signed statement of work and pricing model into a detailed implementation project plan, timeline, and resource plan. Assemble and lead cross-functional implementation teams, including solution design, WMS configuration, industrial engineering, warehouse operations, and IT, and clarify roles and responsibilities across the team. Conduct and manage regular implementation meetings with operations, solution design, IT (integration), and the client to align on status, deliverables, decisions, and open items. Serve as the primary point of contact for the client throughout implementation, managing expectations, cadence of communication, and status reporting. Track project scope, schedule, risks, and issues, and escalate to internal leadership and client stakeholders as needed. Lead go-live readiness assessments, cutover planning, and hypercare support immediately following go-live. Conduct post-implementation review of project performance and success, both operational and financial, and capture lessons learned. Other duties as assigned.

Requirements

• Experienced in contract logistics, warehousing, or 3PL operations, with an understanding of how implementation decisions affect ongoing site performance.
• Proficient in project management methodologies, with a focus on developing solution-driven project plans, managing scope and requirements, and identifying timeline constraints and risks.
• Makes clients and their needs a primary focus of one's actions; develops and sustains productive client relationships throughout implementation.
• Demonstrated leadership skills in influencing cross-functional departments and managing change across multiple concurrent implementations.
• Develops and uses collaborative relationships to accomplish work goals; builds relationships by listening, sharing ideas, and appreciating others' efforts.
• Maintains stable performance under pressure or opposition; handles stress in a manner acceptable to others and the organization.
• Uses appropriate methods and a flexible interpersonal style to build a cohesive team and facilitate completion of team goals.
• Advanced proficiency in Microsoft Office and project management or scheduling tools (e.g., MS Project, Smartsheet); working knowledge of WMS platforms preferred.
• Must be able to read, write, and speak English fluently.
• Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
• Ability to effectively present information and respond to questions from management, employees, and clients.
• Minimum 5 years related experience in project management or implementation.
• Minimum 3 years supervisory, managerial, or cross-functional team leadership experience required.

Nice To Haves

• At least 3 years of experience in contract logistics, warehousing, or 3PL operations preferred.
• PMP or other project management certification preferred, not required.

Responsibilities

• Serve as project manager for the end-to-end implementation of new contract logistics clients, from contract award through go-live and post-launch stabilization.
• Partner with solution design and operations leadership, with input from sales as needed, to translate the signed statement of work and pricing model into a detailed implementation project plan, timeline, and resource plan.
• Assemble and lead cross-functional implementation teams, including solution design, WMS configuration, industrial engineering, warehouse operations, and IT, and clarify roles and responsibilities across the team.
• Conduct and manage regular implementation meetings with operations, solution design, IT (integration), and the client to align on status, deliverables, decisions, and open items.
• Serve as the primary point of contact for the client throughout implementation, managing expectations, cadence of communication, and status reporting.
• Track project scope, schedule, risks, and issues, and escalate to internal leadership and client stakeholders as needed.
• Lead go-live readiness assessments, cutover planning, and hypercare support immediately following go-live.
• Conduct post-implementation review of project performance and success, both operational and financial, and capture lessons learned.
• Other duties as assigned.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level