Contract Strategy Implementation Director
About The Position
The Contract Strategy Implementation Director is a key member of Genentech’s Channel & Contract Management organization and Contract Strategy Implementation team. The role supports patient access to medicines by executing contractual commitments to managed care customers and collaborating with stakeholders across market access, commercial contracting, and operations. The director leads the operational design, scalable implementation, and end-to-end execution of cross-portfolio provider contracts. The role bridges market access strategy and commercial contracting to develop sustainable, compliant contract solutions aligned with enterprise goals. It also advises senior leadership, represents the CSI team in customer negotiations and dispute resolutions, and drives operational excellence and process innovation across contracting workflows.
Requirements
- Bachelor’s degree in business, healthcare managed, legal, or a related discipline.
- 12+ years of cross-functional experience in market access, account management, contract negotiations, or strategic operations within pharma/biotech, or 8+ years with an advanced degree.
- Expert understanding of market access contracting, implementation strategies, and compliance.
- Ability to translate complex commercial, legal, and operational trade-offs for internal and external stakeholders and influence cross-functionally.
- Strong analytical and systems-thinking mindset, with a record of using data to develop holistic solutions, establish operational KPIs, and drive continuous performance excellence.
- Demonstrated success leading teams through product launches, with hands-on experience or strong capability in digital transformation and process automation.
Nice To Haves
- MBA, PhD, or master’s degree in business, healthcare administration, or a related field.
- Deep expertise in provider customer channels such as clinics, health systems, integrated delivery networks (IDNs), specialty pharmacies, infusion providers, and GPOs.
- Demonstrated expertise in contract drafting.
- Experience leveraging AI, agentic workflows, data analytics, and automation to modernize contracting operations.
- Proven success guiding large cross-functional teams through complex product launches, enterprise process redesign, and business transformations.
Responsibilities
- Lead contract strategy implementation and execution for priority U.S. customer segments, ensuring operational feasibility and commercial alignment.
- Advise senior leadership on market access operationalization and adapt program designs to market dynamics and industry trends.
- Refine and pressure-test contract language, standing boilerplates, and operational terms.
- Represent CSI in customer negotiations, operational setups, and dispute resolutions.
- Make decisions on process deviations within established legal guardrails and prepare data-driven recommendations for senior leadership on exceptions.
- Oversee managed care rebate and fee eligibility, calculations, and validation.
- Monitor operational KPIs and service-level metrics to maximize efficiency and contract pull-through.
- Lead continuous improvement initiatives across contracting workflows using AI, data analytics, and process automation.
- Coach, empower, and mentor team members across cross-portfolio initiatives, developing capabilities from contract design through ongoing management.
- Lead teams through product launches and drive digital transformation and process automation.
Benefits
- A discretionary annual bonus may be available based on individual and Company performance.
- Benefits detailed in the linked benefits information.
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What This Job Offers
Job Type
Full-time
Career Level
Director
